Siemens Hicom 150 E Office - Page 431

Check the feature for error-free functioning as follows:
Step Action
1.
2.
3.
7.2.18 Overflow
Definition
If a call in the queue is not answered within a specific period of time, the agent is switched to the
"unavailable" status. The call is then forwarded to the next UCD agent. The call is only forwarded to
an overflow destination (CFNA destination) if all UCD agents are "unavailable". You can specify the
destination and time in call management.
You can also define the maximum number of waiting calls. If this limit is exceeded, the calls that have
been waiting too long and the calls just arriving are forwarded to the overflow destination.
The overflow destination can also activate external call forwarding.
Model-Specific Data
Subject OfficePro OfficeCom OfficePoint OfficeOne
Feature available in x x x x
HW requirements - - - -
SW requirements As of Rel. 1.0 As of Rel. 1.0 _ _
Overflow per group 3 3 _ _
Dependencies/Limitations
Subject Dependency/Limitation
Configuration options
The feature can be configured using:
Hicom Assistant T/ / Hicom Assistant E
Programming Feature Via Hicom Assistant T
Configure the feature via Hicom Assistant T as follows:
Step Action
1. Configure overflow
*9531994
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
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