Siemens Hicom 150 E Office - UCD Night Service

Configuration options
The feature can be configured using:
Hicom Assistant T / Hicom Assistant E
Programming Feature Via Hicom Assistant T
Configure the feature via Hicom Assistant T as follows:
Step Action
1. Configure automatic incoming call connection
*9531994
2. 31-2-4 => UCD Menu - Group Options - AICC connection
Programming Feature Via Hicom Assistant E
Configure the feature via Hicom Assistant E as follows:
Step Action
1. Configure automatic incoming call connection
2. Incoming Calls
3. UCD groups
Performing Feature Check
Check the feature for error-free functioning as follows:
Step Action
1.
2.
3.
7.2.20 UCD Night Service
Definition
UCD groups can activate a group-specific night service feature which is separate from the general
system night service feature. If an agent has activated the night service feature for his own UCD
group, all calls unanswered for this group are routed to the appropriate UCD night station. Each user
can activate or deactivate night service for the individual group. All agents remain logged on after
activating the night service feature. If general night service is active at the same time, this must be
complied with as a priority in accordance with call management.
Model-Specific Data
Subject OfficePro OfficeCom OfficePoint OfficeOne
Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
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