You can set a wrap-up period for the entire system. This indicates that an agent needs more
time to process the last call.
In the default configuration, there is not automatic wrap-up periods for the system.
The value can be changed from 1 = 30 seconds, 2 = 60 seconds, to 9 = 270 seconds.
Programming with Hicom Assistant T
Step Entry Action Display
1. 31-3 Wrap up period Auto. Wrap Up: 0
2.
*1
Enter 1=30s Auto. Wrap Up: 1
3. F7 Return to: UCD UCD
Call priority, external (31 4)
You can assign an answering priority for each trunk.
The value 1 is the highest priority, the value 10 is the lowest priority.
Programming with Hicom Assistant T
Step Entry Action Display
1. 31-4 Call priority, external S1/Le: 0601: 1
2.
#0603 *3
Select trunk 3 and change priority S1/Le: 0603: 3
3.
#0605
*3
Select trunk 5 and change priority S1/Le: 0605: 3
4. F7 Return to: UCD UCD
Call priority, internal (31 5)
You can assign a system-wide priority level to internal calls. If the priority levels is greater than
the number of trunks, internal calls have priority.
Programming with Hicom Assistant T
Step Entry Action Display
1. 31-5 Call priority, internal ext: 10
2.
*2
Change internal priority to 2 ext: 2
3. F7 Return to: UCD UCD
This concludes the configuration of universal call distribution. In order for this feature to operate
correctly, however, trunk assignment and call allocation must be configured in Call Management.
Hicom 150 E Office Rel.1.0 Service Manual - 8.31 UCD - Universal Call Distribution
http://cmweb01.mch.pn.siemens.de/e_doku/en/h150/h15/30/sh/2/15_831.htm (6 of 7) [06/04/2000 13:14:19]
To Next Page
Loading...
