Preface
Text Display (TD) User Manual
System Manual, 08/2008, A5E00765548-03
7
Technical services
The highly trained staff of the SIMATIC Customer Support center is also available to help
you resolve any problems that you might encounter. Their services are available world-wide
24 hours a day, 7 days a week.
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Figure 1 World-Wide SIMATIC Customer Support
Table 2 Contact Information for SIMATIC Customer Support
United States: Johnson City, TN World-wide: Nuremberg Asia and Australia: Beijing
Technical Support
24 hours a day, 365 days a year
Telephone: +49 (180) 5050-222
Fax: +49 (180) 5050-223
Mail to:
ad.support@siemens.com
GMT: +1:00
Technical Support and Authorization
Local time: Monday to Friday
8:00 AM to 5:00 PM
Telephone: +1 (423) 262-2522
or +1 (800) 333-7421 (USA only)
Fax: +1 (423) 262-2289
Mail to:
techsupport.sea@siemens.com
GMT: -5:00
Authorization
Local time: Monday to Friday
8:00 AM to 5:00 PM
Telephone: +49 (180) 5050-222
Fax: +49 (180) 5050-223
Mail to:
ad.support@siemens.com
GMT: +1:00
Technical Support and Authorization
Local time: Monday to Friday
8:00 AM to 5:00 PM
Telephone: +86 10 64 75 75 75
Fax: +86 10 64 74 74 74
Mail to:
ad.support.asia@siemens.com
GMT: +8:00
The languages for the SIMATIC hotlines and the Authorization hotline are generally German and English.
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