Siemens SENTRON PAC2200 - Troubleshooting Guide and Warranty Information

Service and maintenance
7.3 Troubleshooting guide
PAC2200
72 Manual, 05/2018, L1V30415167B-02
7.3
Troubleshooting guide
Remedies for the resolution of faults
Fault
Remedies
Device is not working
• Check power supply
• Check fuse
Voltage or current measured values are not displayed
• Check fuse
• Check configuration (see Parameterizing the device
(Page 58))
Voltage values are not plausible
• If current transformer is available, check the settings and
the connection of the current transformer and correct if
necessary
Current values are not plausible
• Check the settings and the wiring of the current trans-
former (if present) and correct if necessary
No communication
• Check the communication settings (incorrect IP address,
incorrect subnet, incorrect Modbus TCP port or gate-
way?)
• Check firewall, if present (possibly preventing communi-
cation to the Modbus ports)
Power values are incorrect, although voltage and current
are correctly applied
• Check voltages and currents of the phases (not properly
connected to one another)
• Check the polarity of the current transformer, if present
Fault indication in the display menu:
kWh export
T1 + T2 kWh
SECONDARY
"MID VOID"
• The device is defective and cannot be repaired.
• The device may no longer be used for billing.
If the device fault cannot be remedied by the measures given above, the device is probably
defective.
More help can be found on the Internet.
Technical Assistance (www.siemens.de/lowvoltage/support-request
)
If the device is defective, please proceed as follows:
● See chapter Warranty (Page 73), if the device has become defective within the warranty
period.
● If the device has become defective outside the warranty period, then the device must be
disposed of in accordance with local disposal regulations.
See also
Technical Assistance (www.siemens.de/lowvoltage/support-request)