9 Operation at Use of a PC
9.5 Maintenance
325SICAM Q100, 7KG95xx, Device Manual
E50417-H1040-C522-A6, Edition 06.2019
9.5.6.5 One Click to Customer Care
The SICAM Q100 device provides a fast way to get support from Siemens. To reduce the efforts for getting fast
and comprehensive support, you can collect the relevant data to generate a file by a click and send it to
Siemens Energy Customer Support Center via the Secure File Exchange for customer support.
Figure 9-138 Maintenance Tab, One Click to Customer Care
To collect and send the relevant data in the Maintenance tab, proceed as follows:
✧ In the navigation window, select Diagnosis and click One click to customer care.
✧ Click Save under One click to customer care.
✧ Save the file into a destination folder.
✧ Send the file to Siemens Energy Customer Support Center via the Secure File Exchange.
The file saved from One click to customer care contains 5 subfiles inside. They are respectively the device
information, Ethernet statistics, the configuration file, the runtime statistics and the syslog.
Figure 9-139 Files Saved from One Click to Customer Care
MAN_SICAM_Q100_US.book Page 325 Wednesday, June 5, 2019 9:31 AM
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