Unified Comfort Panels
Operating Instructions, 03/2020, A5E46641217-AA
167
A.1 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support (https://support.industry.siemens.com/cs/ww/en/)
● Support request form (http://www.siemens.com/automation/support-request)
● After Sales Information System SIMATIC IPC/PG (http://www.siemens.com/asis)
● SIMATIC Documentation Collection (http://www.siemens.com/simatic-tech-doku-portal)
● Your local representative
(http://www.automation.siemens.com/mcms/aspa-db/en/Pages/default.aspx)
● Training center (http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en)
● Industry Mall (https://mall.industry.siemens.com)
● TIA Selection Tool (http://w3.siemens.com/mcms/topics/en/simatic/tia-selection-tool)
When contacting your local representative or Technical Support, please have the following
information at hand:
● MLFB of the device
● BIOS version for industrial PC or image version of the device
● Other installed hardware
● Other installed software
Firmware and software
Firmware and software for your HMI device are constantly being further developed. Check
regularly whether software updates or patches are available for your HMI device and install
the latest versions.
You can find the latest updates and patches for your HMI device on the Internet
(https://support.industry.siemens.com/cs/ww/en/). Enter the article number of your HMI
device as a search term and filter the entries by entry type "Download".
Current documentation
Always use the current documentation available for your product. You can find the latest
edition of this manual and other important documents by entering the article number of your
device on the Internet (https://support.industry.siemens.com/cs/ww/en/). If necessary, filter
the entries by entry type "Manual".
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