Siemens US2:9810RC - Troubleshooting; Setting up Advanced Security Troubleshooting

Troubleshooting 9810 series - User manual
289 7EN05-0390-08
Troubleshooting
Review the topics in this section to get more information on how to troubleshoot your meter and
where to obtain technical assistance.
Setting up Advanced security troubleshooting
Some users could experience software access issues after enabling Advanced Security mode.
Resolve software access issues using these troubleshooting steps:
Meter state Example behavior
Solution – follow tasks in the
order listed
New meter Login credentials are unknown.
•
Verify that you are using the
newest version of ION Setup.
•
Enter Username: User1 and
Password: 0 [zero].
Meter recently
upgraded to
firmware v3.0.0
Using WinPM.Net software and after
password is entered, access is not
granted.
•
Verify that you are using the
newest version of ION Setup.
•
Verify you are using meter
firmware v3.0.0.
•
Configure software meter
security settings.
•
Enter meter username: User1
and Password: [password used
before upgrade to firmware
v3.0.0].
Using Vista software and after
password is entered, access is not
granted.
Go to www.usa.siemens.com/pds
and search for support to get
assistance with troubleshooting.
Incorrect credentials are entered
multiple times and a lockout occurs.
Wait until lockout duration is over
and account is not locked out. If a
user account is locked out, that user
can still access the device by
entering the correct credentials over
a different protocol and
communications method.
Login credentials are unknown.
•
Verify that you are using the
newest version of ION Setup.
•
Enter meter username: User1
and Password: [password used
before upgrade to firmware
v3.0.0].