Sine Systems RFC-1/B Instruction Book

Section 7 — Troubleshooting and Repair
Factory Repair
Factory Service Policy
as of January 1997
Factory service policy is subject to change without prior notice.
Sine Systems is proud to offer same day repair service on all of our products. When we
receive your damaged equipment, we will repair it and ship it back out the same day it arrived.
Because we offer immediate service, we do not send loaner equipment. If we cannot
immediately repair your equipment and return it to you, we may ship you a loaner unit at
our discretion.
While we do not require prior authorization on repairs, you may call before returning
equipment for repair if you prefer to do so. Emergency service can be made available on
Saturdays, weekends and holidays if arrangements are made with us in advance.
Instructions
Please include a note with any specific information available about the equipment failure as
an aid to our technicians. Pack equipment carefully to avoid further damage in shipping. We
are not responsible for mechanical damage during transport.
When returning a system with multiple components (such as an RFC-l/B), return the entire
system (RP-8's, SP-8's, ribbon cable, and power supply) if you want if fixed right the first time.
Lightning is rarely selective enough to damage only a single part of a system.
Be sure to include a street address for return shipping by UPS. If you prefer a carrier other
than UPS or wish us to bill to your shipping account, we can usually accommodate these
requests, however, many carriers do not accept COD shipments so credit card billing may be
required for carriers other than UPS. Otherwise, return shipments will be made by the UPS
equivalent of the received shipping method unless otherwise specified (i.e. Ground shipment,
2nd Day, Overnight).
Please call us at the telephone number on the cover of this instruction book for the shipping
address for repairs.
Same day service does not apply if you ship to an incorrect address and/or the carrier delivers
the equipment too late in the day for repairs to be completed. (Sorry but we have to draw the
line somewhere.)
3.01.1
Troubleshooting and Repair
page 7.1

Sine Systems RFC-1/B Specifications

General

Brand	Sine Systems
Model	RFC-1/B
Category	Remote Control
Language	English