WE STRIVE FOR PERFECT, ALTHOUGH IT ’S NOT ALWAYS POSSIBLE, WE NEVER LEAVE A RIDER BEHIND.
How do I obtain limited warranty service?
BATTERIES:
To obtain service under this Limited Warranty, you
must submit to Sixthreezero a Limited Warranty claim
that includes the following material and information:
(i) the original sales receipt or proof of purchase of the
Product showing the original date of purchase, the serial
number of the Product and the seller’s name and address;
(ii) a Warranty Product Return Authorization Number
(“WPRAN”); and (iii) pictures of the Battery, including a
picture of each side of the battery, one of which must show
the Battery’s serial number. To obtain a WPRAN and/or
obtain assistance on where to deliver the documentation
please contact Sixthreezero Customer Care at (310) 982-
2877 or by emailing theteam@sixthreezero.com.
BICYCLE:
To obtain service under this Limited Warranty, you must
remove the Battery from the Bike and return the Bike to an
authorized Sixthreezero facility, in an adequate container
for shipping, accompanied by: (i) the original sales receipt
or other proof of Purchase showing the original date of
purchase, the serial number of the Bike and the seller’s
name and address; (ii) a WPRAN; and (iii) a prepaid return
shipping label which provides for the return of the Bike
to the original retail purchaser and insurance during the
transport. To obtain assistance on where to deliver the
Bike and obtain a WPRAN, please at (310) 982-2877 or
by emailing theteam@sixthreezero.com. If Sixthreezero
determines that any Product is not covered by this
Limited Warranty, you will be responsible for paying for all
parts, shipping, insurance and labor charges for the repair
and/or return of such Product.
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