SMA STP 110-60 - Page 107

17 Contact
SMA Solar Technology AG
Operating manual STP110-60-BE-en-16 107
17 Contact
If you have technical problems with our products, please contact the SMAServiceLine. The
following data is required in order to provide you with the necessary assistance:
• Device type
• Serial number
• Firmware version
• Event message
• Mounting location and mounting height
• Type of communication
• Type and number of PV modules
• Type of the communication products connected
• Use the name of the system in SunnyPortal (if available)
• Access data for SunnyPortal (if available)
• Special country-specific settings (if available)
• Detailed description of the problem
You can find your country's contact information at:
https://go.sma.de/service