Contact SMA Solar Technology AG
20 ZusFunktNG-TB-en-25 Technical Description
5 Contact
If you have technical problems concerning our products, contact the SMA Service Line.
We require the following information in order to provide you with the necessary assistance:
•Inverter device type
• Inverter serial number
• Inverter firmware version
• Special country-specific settings of the inverter (if applicable)
• Type and number of PV modules connected
• Mounting location and mounting altitude of the inverter
• Three-digit or four-digit event number and display message of the inverter
• Optional equipment, e.g. communication products
• Type of use of the multifunction relay/fault indicator contact (if present)
SMA Solar Technology AG
Sonnenallee 1
34266 Niestetal, Germany
www.SMA.de
SMA Service Line
Inverters: +49 561 9522 1499
Communication: +49 561 9522 2499
SMS with "CALL BACK" to: +49 176 888 222 44
Fax: +49 561 9522 4699
E-mail: ServiceLine@SMA.de
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