SMA sunny home manager - Data Display Errors

Problem Cause and corrective measures
The SunnyHomeManager detects
none or not all of the new SMA de-
vices that are connected via Speed-
wire.
The firewall may not have been set up correctly.
Corrective measures:
• Enable ports 9523 and 3478 in the firewall (see
firewall manual).
The firewall or IP filter may not have been configured cor-
rectly.
Corrective measures:
• Adjust firewall or IP filter settings (see firewall or
router manual).
Message in the system logbook:
Configuration error:
communication simultaneously via
BLUETOOTH and Speedwire
If an inverter communicates with the SunnyHomeMan-
ager simultaneously via Speedwire and BLUETOOTH,
data recording errors will result.
Corrective measures:
• If the inverter is to communicate via Speedwire, set
the NetID 0 for the inverter (see inverter manual).
This deactivates BLUETOOTH.
• If the inverter is to communicate via BLUETOOTH,
disconnect the network connection between the
inverter and the router/network switch.
15.2 Incomplete/Outdated/Faulty Data on the User
Interface
Problem Cause and corrective measure
The page Energy Balance is not dis-
played.
The page Energy balance is only displayed if at least
onepurchased electricity meter or onefeed-in meter is
connected to the SunnyHomeManager and configured.
Corrective measures:
• Connect at least one purchased electricity meter or
one feed-in meter to the SunnyHomeManager, and
configure (see the installation manual of the
SunnyHomeManager).
On the pages Energy balance and
Load balance and control, the Cur-
rent tab is not displayed.
The tab is only displayed if the data request interval is set
to Automatic.
Corrective measures:
• Set the data request interval to Automatic (see
Section8.7, page69).
15 Troubleshooting
SMA Solar Technology AG
User Manual 131HoMan_Portal-BA-en-20