SMA sunny home manager - Page 132

Problem Cause and corrective measure
The diagrams are empty or incom-
plete.
No energy meters or not all energy meters are connected
to the SunnyHomeManager or they are not configured.
Corrective measures:
• Connect the energy meters to the
SunnyHomeManager and configure them (see the
installation manual of the SunnyHomeManager).
SunnyPortal cannot receive any data from the
SunnyHomeManager.
Corrective measures:
• Make sure that the connection between the
SunnyHomeManager and the SunnyPortal is
established (see the installation manual of the
SunnyHomeManager).
Data on the following pages is not up
to date:
• Current Status And Forecast
• Energy balance on the
Current tab
• Load balance and control on
the Current tab
Settings in the router prevent SunnyPortal from requesting
current data from the SunnyHomeManager.
Corrective measures:
• Ensure that the following requirements are fulfilled
– All UDP ports > 1024 on the router or modem
must be open for outgoing connections. If there
is a firewall installed on the router or modem,
you might have to adjust the firewall rules.
– It must be possible for the outgoing router or
modem connections to reach all Internet
destinations (target IP, target port). If there is a
firewall installed on the router or modem, you
might have to adjust the firewall rules.
– On the router or modem with NAT (Network
Address Translation) there must not be any port
forwarding. Potential communication problems
can thus be prevented.
– There must be no packet filtering or
manipulation for SIP packets on the router or
modem.
An exclamation mark is permanently
displayed after parameters have been
changed.
SunnyPortal could not transfer the parameters to the
SunnyHomeManager.
Corrective measures:
• Make sure that the connection between the
SunnyHomeManager and the SunnyPortal is
established (see the installation manual of the
SunnyHomeManager).
15 Troubleshooting
SMA Solar Technology AG
User ManualHoMan_Portal-BA-en-20132