SMA sunny home manager - Page 141

Problem Cause and corrective measure
Message in the system log-
book:
EM gateway has incom-
patible firmware: SEMP,
name:
or
EM gateway has incom-
patible firmware:
Miele@home, name:
The supported firmware version is not installed on the gateway or on
the SunnyHomeManager.
Corrective measures:
• Update the gateway to the supported firmware version (see
manual of the gateway).
• Update to firmware version1.10.0.R or higher for the
SunnyHomeManager. Ensure that the automatic software
update of the SunnyHomeManager is activated (see
Section8.8, page70).
The supported firmware version is not installed on the device or on
the SunnyHomeManager.
Corrective measures:
• Update the gateway to the supported firmware version (see
the device manual).
• Update to firmware version1.10.0.R or higher for the
SunnyHomeManager. Ensure that the automatic software
update of the SunnyHomeManager is activated (see
Section8.8, page70).
Message in the system log-
book:
EM communication:
An internal error has oc-
curred (error number:
XXXX*)
A software error has occurred on the SunnyHomeManager.
Corrective measures:
1. If the SunnyHomeManager is supplied with voltage via a
plug-in power supply, unplug the plug-in power supply from the
outlet, wait three seconds and then plug the plug-in power
supply back into the outlet.
2. If the SunnyHomeManager is supplied with voltage via a top-
hat rail power supply unit:
• Disconnect the connection point from the utility grid via
the disconnection device (e.g. in the distribution board).
• Verify that there is no voltage at the connection plug of
the top-hat rail power supply on the
SunnyHomeManager.
• Unplug the connection plug of the top-hat rail power
supply on the SunnyHomeManager from the pin
connector, wait three seconds and then plug the
connection plug back in.
• Reconnect the connection point to the utility grid via the
separator.
* "XXXX" is a placeholder for the respective four-digit error number.
15 Troubleshooting
SMA Solar Technology AG
User Manual 141HoMan_Portal-BA-en-20