Service & Warranty
This Warranty Does Not Cover
1. If users fail to adhere to the “Operating Instruction” or any “Warnings” stated
in the user manual, resulting in a quality failure, it falls outside the scope of
warranty coverage.
2. The product identification or SN label is removed or defaced in any way.
3. Product damage caused by problems not attributable to the quality of the
products such as improper use of the products.
4. Product damage caused by unauthorized modification, disassembly, repair and
other acts.
5. Product damage caused by fires, floods, lightning and other force majeure factors.
Please keep your original receipt and guarantee card. Be sure the dealer has written
on it the date of purchase and SN of the product. These are required for warranty
service.
Warranty Mode
• For the products within the scope of warranty, SmallRig will repair or replace them
on the basis of specific failures; the repaired / replaced products / parts are entitled
to the remaining part of the original warranty period.
Contact Information
• You're advised to contact the online customer service personnel of corresponding
shopping platform and submit a repair service application.
• You may also apply for repair service through SmallRig's service email.
Service Email: support@smallrig.com
After-sale Warranty Terms
SmallRig products are entitled to warranty services as of the date of payment.
• Electronic products（except V mount battery): 1-year warranty.
• V mount battery: 2-year warranty.
• Non-electronic products: 2-year warranty.
Note: In case of any conflict between our warranty period policy and applicable laws
and regulations of the country / region where the products are sold, the latter shall
prevail.
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