SOFAR 3K~6KTLM-G2 User manual
Copyright © Shenzhen SOFARSOLAR Co., Ltd
In the case of a faulty or otherwise defective Product please report that Product
within the agreed warranty period, with a detailed error description to
SOFARSOLAR’s service hotline for registering and send the claim to
SOFARSOLAR service department by fax/email or through SOFARSOLAR
Warranty Claim Website at https://service.sofarsolar.com/warranty/search to
process the warranty claim. The End User may also contact the dealer
(SOFARSOLAR authorised dealer or distributor) or installer if the Product is
defective or faulty.
To make a claim under the warranty, the End User must provide the following
information and documentation of the faulty or otherwise defective Product:
Product Model and serial number
A copy of the valid purchasing invoice
Fault descriptions and error IDs (where applicable)
End user and/or claimant details
Detailed information about the entire system (module, PV system diagram,
installation date, etc.)
Documentation of previous claims/exchanges (if applicable)
The warranty may not be guaranteed if the above information is not provided.
Extension of the Warranty Period
For SOFARSOLAR inverters, the End User may apply for a Warranty Period
extension within 24 months for grid-tied inverter <50kW and 12 months for
grid-tied ≥50 kW and energy storage inverter(hybrid) inverters from the date of
production from SOFARSOLAR by providing the serial number and copy of the
warranty card of the Product. SOFARSOLAR may reject any application
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