12
Troubleshooting EPTT Issues
I can’t make an EPTT call.
• Subscription to EPTT Services: You can
access EPTT services only if you subscribe to
EPTT services from the carrier. Contact your
operator for more information.
• Check for coverage: You must be within the
network coverage area to make an EPTT call.
Check your idle screen to ensure you have a
radio signal ( ).
• Check your status: If you see an icon with
cross mark ( ) in the upper left corner of
the screen, EPTT is turned off. To change your
status to Available, press the EPTT button.
Login screen will appear. Select OK to login.
The available icon is displayed ( ) when
EPTT is logged in.
I am not receiving EPTT calls.
• Ensure you are in the network coverage area
and that your EPTT service is online. Check
your idle screen to ensure you have a radio
signal ( ).
• Your phone may be set to Do Not Disturb
(DND). If your phone is set to DND, indicated
by an icon ( )you will not receive
EPTT calls. You will however be able to receive
Instant Personal Alerts.
I can’t hear EPTT calls.
The speaker phone might have turned off and the
voice is routed through the phone earpiece. Please
turn the speaker back ON to hear EPTT calls via
loudspeaker.
The phone might be in silent mode and the option
Mute may be enabled.
People cannot hear me on their EPTT phone.
Remember to press and hold the EPTT button and
begin speaking after an audible tone. You should
speak directly into the phone’s microphone in a
normal voice. Release the EPTT button only after
you have nished speaking.
I am not able to add new contacts or groups.
Check if you are a corporate subscriber. If yes,
then you will not be able to add contacts or create
groups. Only Administrators can add, edit and
delete contacts and groups to your contact list or
group list.
Some of the members in ‘group member screen’ have
a different icon. What do they indicate?
These icons indicate that these members have
supervisory override privilege. This means that those
users with this privilege can take the oor at any
time during the EPTT call, even when some other
user is speaking
Can I be the supervisor of a group?
You cannot have the privilege of a supervisor. You
can be a part of the group consisting of members
having this privilege.
What will happen if I enable “Privacy Mode” feature?
In privacy mode, you can select one of the following
options:
• OFF- routes EPTT oor control tones and EPTT
audio through the loudspeaker even when the
phone is in silent mode or vibrate only mode.
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