Sonim XP6 Faq Guide

17
Where can I get support?
For support on Network coverage, Billing and Usage
on the Sonim XP6, please contact
AT&T: 1.866.563.4703 (Mo. – Sun. 9.00 a.m. – 9.00
p.m. EST, Business Customers).
For Technical Support, please contact
Sonim Technologies: 1.888.858.9460 (Mo. – Fr. 9.00
a.m. – 6.00 p.m. EST) or support_usa@sonimtech.
com.
What to do when my Sonim XP6 is defective?
In case your Sonim XP6 is defective, please contact
Sonim Technical Support for an RMA number:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m. EST)
or support_usa@sonimtech.com.
What will happen when my Sonim XP6 is defective?
Sonim Technical Support will give you an RMA
number and instruct you how to send the defect
Sonim XP6 for repair.
How long will the repair of my Sonim XP6 take?
After receipt at the Sonim Service Center the
repair will take about 5 working days before return
shipment.
What should I do if a genuine Sonim XP6 Accessory is
defective?
For Technical Support please contact Sonim:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or support_usa@sonimtech.com. Please follow
the instructions from Sonim Technical Support to
receive a replacement.
What to do if the Sonim XP6 is not covered under the
Sonim Warranty?
Sonim XP6 is covered by the Sonim comprehensive
warranty for three years from the day of purchase.
The Sonim Warranty goes way beyond the industry
standard, so almost all defects, including accidental
damage, within 3 years of purchase are covered. In
the rare case your Sonim XP6 is out of warranty or
it’s outside the 3 years warranty term you can still
contact Sonim for support.
Please contact Sonim Technical Support:
1.888.858.9460 (Mo. – Fr. 9.00 a.m. – 6.00 p.m.
EST) or support_usa@sonimtech.com. For out of
warranty repairs, Sonim Service Center will send you
a quotation before repair.
Sonim XP6 - Support

Sonim XP6 Specifications

General

Auto focus	No
Rear camera type	Single camera
Rear camera flash	Yes
Rear camera resolution	2592 x 1944 pixels
Rear camera resolution (numeric)	5 MP
Screen shape	Flat
Display diagonal	2.6 \
Display resolution	320 x 432 pixels
Display number of colors	262144 colors
Orientation sensor	-
Processor cores	4
Processor family	Qualcomm Snapdragon
Processor frequency	1.2 GHz
Processor architecture	ARM Cortex-A7
Audio formats supported	AAC, AAC+, AMR-NB, AMR-WB, MP3, WMA, eAAC+
Video formats supported	3GPP, AVI, MP4
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Keyboard layout	Numeric
User memory	4 GB
RAM capacity	1 GB
Compatible memory cards	Not supported
Internal storage capacity	8 GB
Battery capacity	4800 mAh
Standby time (3G)	- h
4G standard	LTE
2G standards	GSM
3G standards	UMTS
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
2G bands (primary SIM)	850, 900, 1800, 1900 MHz
Mobile network generation	4G
HDMI ports quantity	0
Headphone connectivity	2.5 mm
Platform	Android
Google applications	Google Play
Operating system installed	Android 4.4
Certification	FCC, PTCRB, IEEE1725, CEC, Bluetooth SIG, WFA, IC
Form factor	Bar
Product color	Black, Yellow
Protection features	Shock resistant, Temperature proof, Vibration proof, Water resistant
International Protection (IP) code	IP68
Operating temperature (T-T)	-20 - 55 °C

Weight and Dimensions

Depth	20.5 mm
Width	64.5 mm
Height	137 mm
Weight	270 g