Sony BRAVIA KD-43W880K

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KD-43W880K / 43W870K / 32W830K / 32W820K

5-038-152-01(1)

Television

Reference Guide

Note

• Before operating the TV, please read the “Safety Information”.

• Read the supplied safety documentation for additional safety

information.

• Instructions about “Installing the TV to the Wall” are included within this

TV’s instruction manual.

• Images and illustrations used in the Setup Guide and this manual are for

reference only and may differ from the actual product.

• Setting menus are subject to change without notice due to software

updates.

For latest information, visit Sony support website.

Location of the identification label

Labels for the TV Model No. and Power Supply rating are located on the

rear of the TV.

For models with supplied AC adapter:

Labels for AC adapter Model No. and Serial No. are located on the bottom

of AC adapter.

Safety Information

Installation/Set-up

Install and use the TV set in accordance with the instructions below in

order to avoid any risk of fire, electric shock or damage and/or injuries.

Installation

• The TV set should be installed near an easily accessible AC power outlet

(mains socket).

• Place the TV set on a stable, level surface to prevent it from falling over

and causing personal injury or property damage.

• Install the TV where it cannot be pulled, pushed, or knocked over.

• Install the TV so that the TV’s Table-Top Stand does not protrude out

from the TV stand (not supplied). If the Table-Top Stand protrudes out

from the TV stand, it may cause TV set to topple over, fall down, and

cause personal injury or damage to the TV.

Transporting

• Before transporting the TV set, disconnect all cables.

• Two or more persons are needed to transport a large TV set.

• When transporting the TV set by hand, hold it as shown below. Do not

put stress on the panel and the frame around the screen.

• When lifting or moving the TV set, hold it firmly from the bottom.

• When transporting the TV set, do not subject it to jolts or excessive

vibration.

• When transporting the TV set for repairs or when moving, pack it using

the original carton and packing material.

Topple prevention

(Models with supplied support belt kit)

Refer to the Setup Guide on top of the cushion.

The supplied wood screw is only for affixing to a solid object made of

wood.

About Manuals

This TV comes with the following manuals. Please retain the manuals for future reference.

Setup Guide

• TV installation and setup.

Reference Guide (this manual) / Safety Documentation

• Safety information, remote control, troubleshooting, wall-mount installation, specification,

etc.

Help Guide (On screen Manual)

• Settings, functions, Internet connection,

troubleshooting, etc.

• To open it, press the HELP button on the

remote control and select Help Guide.

• You can refer to the Help Guide with your

smartphone.

https://rd1.sony.net/help/

tv/jgar4/h_ga/

IMPORTANT – Read the End User Software Licence Agreement

before using your Sony product. Using your product indicates your

acceptance of the End User Software Licence Agreement. The software

licence agreement between you and Sony is available online at Sony

website (https://www.sony.net/tv-software-licenses2/) or on your

product screen. Press

(Quick Settings) on the remote control and

select [Settings] t [System] t [About] t [Legal information] t

[Notices and licences].

(Except models with supplied support belt kit)

Remote Control and TV

The remote control shape, layout, availability and

function of remote control buttons may vary

depending on your region/country/TV model/TV

settings.



(Google Assistant) / (Microphone): Use

Google Assistant*

or voice search*

. For hints on

how to control your TV, press the microphone

button on the remote control and say “voice

hints”.*

////: On screen menu navigation and

selection.

TV: Display TV channel list or switch to input.



 (Power)

Number buttons

(dot)

 (Text):

Display text information.



YouTube™ / NETFLIX*

/ YouTube Music /

Prime Video / Colour buttons

 GUIDE/ : Display the digital programme guide

of TV or TV box*

APPS: Display a list of installed apps.

(Input select): Display and select the input

source, etc.

(Quick settings): Display Quick Settings.

BACK

HOME

  +/– (Volume)

(Jump)

 (Mute)

CH +/–//:

Select the channel, or next () /

previous () page.



AUDIO*

: Select the sound of multilingual source

or dual sound (depend on programme source).

(Subtitle setting)

HELP:

Display the Help menu.

///

EXIT

/ (Info/Text reveal):

Display information.



 (Power)

 Remote Control sensor / LED

*1 Only for limited region/country/model/language.

*2 Google Assistant or voice search requires an Internet

connection.

*3 Installation might be required depending on region/

country.

*4 [TV box setup] setting is required.

*5 Accessibility shortcut is available by pressing and holding

AUDIO.

Installing the TV to the Wall

To Customers:

For product protection and safety reasons, Sony

strongly recommends that installation of your TV be

performed by Sony dealers or licensed contractors. Do

not attempt to install it yourself.

To Sony Dealers and Contractors:

Provide full attention to safety during the installation,

periodic maintenance and examination of this

product.

Wall-Mount Bracket Installation Information

For instructions on Wall-Mount Bracket installation,

see the Installation Information (Wall-Mount Bracket)

on the product page for your TV model.

https://www.sony-asia.com/support

• Follow the instruction guide provided with the

Wall-Mount Bracket for your model. Sufficient

expertise is required in installing this TV, especially

to determine the strength of the wall for

withstanding the TV’s weight.

• Sony is not liable for any damage or injury caused by

mishandling or improper installation.

• Only qualified service personnel should carry out

wall-mount installations.

• For safety reasons, it is strongly recommended that

you use Sony accessories, including:

Wall-Mount Bracket SU-WL450

• Be sure to use the screws supplied with the

Wall-Mount Bracket when attaching the Wall-Mount

Bracket to the TV set.

The supplied screws are designed as indicated by

illustration when measured from the attaching

surface of the Wall-Mount Bracket.

The diameter and length of the screws differ

depending on the Wall-Mount Bracket model.

Use of screws other than those supplied may result

in internal damage to the TV set or cause it to fall,

etc.

• Be sure to store the unused screws and Table-Top

Stand in a safe place until you are ready to attach the

Table-Top Stand. Keep the screws away from small

children.

* Only for limited region/country/model.

Troubleshooting

General troubleshooting for issues like: black screen,

no sound, frozen picture, TV does not respond, or

network is lost, do the following steps.

1 Restart your TV by pressing the power button on

the remote control until a menu appears. Select

Restart to restart the TV. If the TV does not recover,

try unplugging the AC power cord (mains lead).

Then press the power button on the TV, and release

it. Wait for two minutes, and plug in the AC power

cord (mains lead).

2 Refer to the Help Guide by pressing HELP on the

remote control.

3 Connect your TV to the Internet and perform a

software update. Sony recommends you to keep

your TV software updated. Software updates

provide new features and performance

improvements.

4 Visit Sony support website (information provided at

the end of this manual).

When you plug in the TV, the TV may not be able to

turn on for a while even if you press the power

button on the remote control or the TV.

It takes time to initialize the system. Wait for about

one minute, then operate it again.

The remote control does not function.

• Replace the batteries.

The parental lock password has been forgotten.

• Enter 4357 for the PIN and enter the new PIN.

8 mm – 11 mm

M4 screw (not supplied)

1.2 N·m/{12 kgf·cm}

Screw

(not supplied)

Cord

(not supplied)

For more information, refer to the

Help Guide.

Using the optional Wall-Mount Bracket

(SU-WL450)* (not supplied)

For more information on

troubleshooting, refer to the Help

Guide.

8 mm – 11 mm

Screw (M4)

TV’s rear cover

Wall-Mount Bracket

Need help?

Do you have a question about the Sony BRAVIA KD-43W880K and is the answer not in the manual?

This document serves as a comprehensive Reference Guide for Sony BRAVIA televisions, specifically models KD-43W880K, 43W870K, 32W830K, and 32W820K. It covers installation, safety, operation, troubleshooting, and technical specifications.

Function Description

The Sony BRAVIA television is a display device designed for home entertainment, capable of receiving and displaying analogue and digital television broadcasts, as well as content from various external sources like media players, gaming consoles, and internet streaming services. It features an LCD panel with LED backlighting, providing a clear visual experience. The TV integrates smart functionalities, allowing access to a range of applications and services, including Google Assistant for voice control (in supported regions/languages) and popular streaming platforms like YouTube and Netflix.

Important Technical Specifications

Panel System: LCD (Liquid Crystal Display) Panel, LED Backlight.
TV System: Analogue (B/G, I, D/K, M) and Digital (DVB-T/DVB-T2), dependent on country/area selection.
Colour System: PAL/SECAM/NTSC3.58/NTSC4.43.
Channel Coverage: Analogue (UHF/VHF/Cable) and Digital (UHF/VHF), dependent on country/area selection.
Sound Output: 10 W + 10 W.
Wireless Technology: Protocol IEEE 802.11a/b/g/n/ac (IEEE 802.11ac availability may vary by region) and Bluetooth® Version 5.0.
Input/Output Jacks:
- Antenna (aerial)/cable: 75 ohm external terminal for VHF/UHF.
- AV IN: Video/Audio input (phono jacks).
- HDMI IN 1/2/3: Supports 1080p (30, 50, 60 Hz), 1080/24p, 1080i (50, 60 Hz), 720p (30, 50, 60 Hz), 720/24p, 576p, 576i, 480p, 480i, PC Formats. Audio: Two channel linear PCM: 32/44.1/48 kHz 16/20/24 bits, Dolby Audio.
- ARC (Audio Return Channel): HDMI IN 3 only, supporting Two channel linear PCM: 48 kHz 16 bits, Dolby Audio, Dolby Atmos.
- DIGITAL AUDIO OUT (OPTICAL): Digital optical jack (Two channel linear PCM: 48 kHz 16 bits, Dolby Audio).
- (Stereo mini jack): Headphone.
- USB port 1 and 2: Support High Speed USB (USB 2.0).
- LAN: 10BASE-T/100BASE-TX connector.
- DC IN: 19.5 V AC adapter input.
Power Requirements: 19.5 V DC with AC adapter. Rating: Input 100 V - 240 V AC, 50/60 Hz.
Screen Size (measured diagonally) (Approx.):
- KD-43W880K / 43W870K: 43 inches / 108.0 cm.
- KD-32W830K / 32W820K: 32 inches / 80.0 cm.
Standby Power Consumption: UAE: 0.50 W, Others: 0.5 W (after necessary internal processes).
Display Resolution (horizontal x vertical) (pixels):
- KD-43W880K / 43W870K: 1920 x 1080.
- KD-32W830K / 32W820K: 1366 x 768.
Output Rating (USB 1/2): 5 V, 500 mA MAX.
Dimensions (Approx.) (w x h x d) (mm):
- With Table-Top Stand:
  - KD-43W880K / 43W870K: 970 × 602 x 222.
  - KD-32W830K / 32W820K: 730 x 465 x 188.
- Without Table-Top Stand:
  - KD-43W880K / 43W870K: 970 × 571 x 75.
  - KD-32W830K / 32W820K: 730 x 437 x 75.
Mass (Approx.) (kg):
- With Table-Top Stand:
  - KD-43W880K / 43W870K: 8.0.
  - KD-32W830K / 32W820K: 5.0.
- Without Table-Top Stand:
  - KD-43W880K / 43W870K: 7.7.
  - KD-32W830K / 32W820K: 4.8.
Operating Temperature: 0 °C - 40 °C.
Optional Accessories: Wall-Mount Bracket SU-WL450 (sold separately).

Usage Features

Remote Control: The TV comes with a remote control that provides comprehensive control over the TV's functions. Key buttons include:
- Google Assistant / Microphone: Activates voice control for searching content, controlling the TV, or asking questions (region/language dependent, requires internet connection).
- Navigation Buttons (▲/▼/◄/►): For on-screen menu navigation and selection.
- TV: Displays TV channel list or switches input.
- Power ( )
- Number buttons
- (dot)
- (Text): Displays text information.
- YouTube™ / NETFLIX / YouTube Music / Prime Video / Colour buttons: Direct access to streaming services and context-sensitive color functions.
- GUIDE / ( ): Displays the digital program guide.
- APPS: Displays a list of installed apps.
- (Input select): Displays and selects the input source.
- (Quick settings): Displays Quick Settings.
- BACK
- HOME
- +/- (Volume): Adjusts volume.
- (Jump)
- ** (Mute):** Mutes sound.
- CH +/- / ( ) / ( ): Selects the channel or navigates next/previous pages.
- AUDIO: Selects the sound of multilingual sources or dual sound (program source dependent). Long press activates accessibility shortcut.
- (Subtitle setting)
- HELP: Displays the Help menu.
- ///II
- EXIT
- +/ (Info/Text reveal): Displays information.
On-Screen Help Guide: Accessible via the HELP button on the remote, this provides detailed information on settings, functions, internet connection, and troubleshooting. It can also be accessed via a smartphone using a QR code.
Smart TV Functionality: The TV supports Google TV, allowing users to access a wide range of apps and services. Internet connection is required for many smart features.
Digital TV Function: The TV is compatible with DVB-T/DVB-T2 digital terrestrial signals, enabling access to digital TV broadcasts in supported regions.
Connectivity: Multiple HDMI, USB, and LAN ports allow for versatile connections to external devices and networks. ARC on HDMI IN 3 simplifies audio connections to sound systems.
Wall-Mount Option: The TV can be mounted on a wall using the optional SU-WL450 Wall-Mount Bracket (sold separately). Sony strongly recommends professional installation for safety.

Maintenance Features

Software Updates: Sony recommends keeping the TV software updated to ensure new features, performance improvements, and bug fixes. Updates can be performed by connecting the TV to the internet.
Troubleshooting Guide: The manual provides a basic troubleshooting guide for common issues such as black screen, no sound, frozen picture, or network loss. Steps include restarting the TV (via remote or by unplugging), consulting the Help Guide, and performing software updates.
Remote Control Battery Replacement: If the remote control is not functioning, replacing the batteries is the first recommended step.
Parental Lock Password Reset: Instructions are provided to reset a forgotten parental lock password by entering a specific code (4357) and then setting a new PIN.
Safe Transport: When moving the TV, it is advised to disconnect all cables, use two or more persons for large TVs, hold it firmly from the bottom without stressing the panel, and use the original carton and packing material for repairs or relocation to prevent damage.
Topple Prevention (for models with supplied support belt kit): For models including a support belt kit, the Setup Guide provides instructions for securing the TV to prevent toppling. The supplied wood screw is specifically for affixing to solid wood objects.
End User Software Licence Agreement: Users are advised to read and accept the End User Software Licence Agreement, available online or on the TV's screen, before using the product.
Safety Information: The manual emphasizes important safety guidelines for installation and use, including placing the TV on a stable, level surface near an accessible AC power outlet, and installing it where it cannot be easily pulled, pushed, or knocked over.