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Sony CLIE PEG-SJ22 User Manual

Sony CLIE PEG-SJ22
52 pages
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© 2003 Sony Corporation
4-670-948-11 (1)
Trouble-
shooting
Q&A
Personal Entertainment Organizer
Your CLIÉ handheld does not
operate properly
You cannot perform the
HotSync
®
operation
Error message
You cannot enter data properly
How to operate basic applications
(PIM)
You cannot beam data
You forgot your password
You cannot use “Memory
Stick
®
” media
You cannot back up data
You cannot transfer data
The peripheral devices are not
recognized
You cannot play music
(Audio Player)
About Sound Utility/Sound
Converter
You cannot start applications
automatically (Memory Stick Autorun)
You cannot connect to the
Internet
You cannot use e-mails
(CLIE Mail)

Table of Contents

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Sony CLIE PEG-SJ22 Specifications

Display IconDisplay
display resolution320 x 320 pixels
display typeTFT color display
display colorsover 65, 000 colors
Memory IconMemory
internal memory16 MB (15 MB available)
ROM4 MB
memory expansionMemory Stick media slot
Power IconPower
battery typeLithium-ion rechargeable battery
AC power adapter outputDC5.2V
AC power adapter inputAC100V - 240V
Weight and Dimensions IconWeight and Dimensions
height4 1/8 inches
width2 7/8 inches
depth11/16 inches
weight4.9 oz. (including stylus)

Summary

Frequently-Asked Questions

You cannot turn on your CLIÉ handheld

Battery may be depleted. Connect to AC adapter, charge, and perform soft reset.

Your CLIÉ handheld does not react to operations

Check POWER/HOLD switch. Ensure it's not in HOLD mode.

You cannot perform the HotSync® operation

Verify connections, software installation, and OS compliance (Win 98 SE/Me/2000/XP).

"Memory Stick" media is not recognized

Eject/reinsert, clean terminals, check format, ensure sufficient battery.

The peripheral devices are not recognized

Turn off device, remove/reconnect peripherals. Check support website for info.

Playing music: The MP3 files cannot be read or played

Ensure files are in the correct folder and format is supported.

You cannot connect to the Internet

Follow instructions in "Handbook" for Network Preferences.

You cannot send or receive e-mail messages (CLIE Mail)

Follow instructions in "CLIÉ Application Manual" and verify settings like username/password.

Error message

The same error message is displayed repeatedly

Follow the instructions of the error message.

When an application starts, “Insufficient free memory" message is displayed

If memory space is insufficient, delete unnecessary data.

The error message for insufficient memory space is displayed

If memory space is insufficient, delete unnecessary data after making a backup.

The HotSync® operation does not start and the message is displayed on the screen

Turn off automatic IR port searching or set Beam Receive to Off.

The error message for insufficient memory space is displayed when you receive data via beaming

Ensure sufficient memory space (twice the data size) and perform a soft reset if needed.

You cannot enter data properly

You cannot display the menu when you tap the menu icon

Some applications may not have a menu feature; try another application.

Your CLIÉ handheld does not recognize your handwriting characters

Use Graffiti writing and ensure strokes are in the correct area.

How to operate basic applications (PIM)

Your CLIÉ handheld does not show the correct date when you tap Today

Ensure date and time zone settings are correct in Preferences.

You cannot find the data you entered when opening it in the application

Check category settings (All, Show Records) and To Do List options.

You cannot re-order memos in the list

Set "Sort by" to Manual in Memo Pad Preferences.

An event created in Date Book cannot be listed in the week view

Overlapping events with the same start time may require the Day view.

You cannot beam data

The error message for insufficient memory space is displayed when you receive data via beaming

Ensure sufficient memory space (twice the data size) and perform a soft reset if needed.

You forgot your password

You forgot the password and your CLIÉ handheld is locked

Perform a hard reset, which will delete data and applications.

You forgot the password and your CLIÉ handheld is not locked

Use Security to delete password; back up data via HotSync first if needed.

You cannot use "Memory Stick®" media

You cannot copy/move data on "Memory Stick” media to your CLIÉ handheld

Check write-protect tab and ensure sufficient memory space on the handheld.

You cannot start applications installed in “Memory Stick" media

Ensure sufficient memory space on the handheld and check installation location.

You cannot display data on "Memory Stick” media

Check installation folder, use Memory Stick Gate, or contact manufacturer for third-party apps.

"Memory Stick” media is not recognized or some errors occur

Eject/reinsert, clean terminals, format on CLIÉ, or ensure sufficient battery power.

You cannot back up data

You cannot back up some data to your computer via the HotSync® operation

Certain applications/data (e.g., from Memory Stick) are not backed up via HotSync.

You cannot transfer data

You cannot transfer image files or movie files from your computer to your CLIÉ handheld

Use computer applications like Kinoma Producer or PictureGear 4.6 Lite.

The peripheral devices are not recognized

After turning off your CLIÉ handheld, remove the peripheral device and try connecting again.

Turn off device, remove/reconnect peripherals. Check support website for info.

You cannot play music (Audio Player)

Playing music: There is no sound

Increase volume level and ensure muting is off.

You cannot turn up the volume level

Tap AVLS to switch to the normal display.

The sound is disrupted for a moment

Disruption may occur when tapping REVERSE or SHUFFLE.

The sound is disrupted when you tap on the screen

If System Sound is On, tapping may disrupt playback; set System Sound to Off.

The sound is disrupted or there is noise

Using other applications or processing data may cause noise.

You cannot play music while other applications are running

Select "Enable background play" in Audio Player Preferences.

The sound is distorted

Low bit rate recording may cause distortion; record at a higher bit rate.

The sound is coming from only one side

Insert the headphone plug properly into the headphone jack.

The names of the music files on "Memory Stick” media are not displayed even if you start Audio Player

Reading files may take time; Audio Player is unresponsive during this.

You cannot play restricted music files

Cannot play files with expiration dates, playback limitations, or ATRAC3plus format.

MP3 files cannot be read or played

Ensure MP3 files are in the correct folder and check supported formats.

The next music cannot be searched

In Shuffle mode, set to All Repeat mode to search for the next song.

The sound stops suddenly

Verify battery power and clean Memory Stick terminals.

The connection suddenly gets disconnected

Connect AC adapter, verify USB cable, and ensure tight connection to cradle.

The number of songs that can be sent is not enough or the time to record is too short

Non-music files reduce song count; copy them to the computer.

After you connect to your computer, the drive is displayed but the contents cannot be displayed

Reconnect to your computer after inserting the Memory Stick media.

The operation is unstable when your CLIÉ handheld is connected to your computer

Connect USB cable directly to the computer's USB port, not via a hub or extension.

Your CLIÉ handheld does not make any sound while operating

System sound may only be heard from headphones; check muting.

You cannot insert "Memory Stick" media into your CLIÉ handheld

Insert "Memory Stick" media in the correct direction.

You cannot use "Memory Stick" media previously used in other devices

Copy data to computer, reformat Memory Stick on CLIÉ.

You cannot operate your CLIÉ handheld for a while after inserting "Memory Stick" media

Operations may be slow with many music files; wait for song name display or LED off.

About Sound Utility/Sound Converter

You cannot transfer audio data to your CLIÉ handheld

Convert audio data using Sound Converter; CLIÉ does not support other versions.

You cannot start applications automatically (Memory Stick Autorun)

You cannot start applications of the autorun setting when you insert "Memory Stick" media

Check if Memory Stick Gate/Autorun is running or if autorun settings are correct.

You cannot delete the applications or data after taking out "Memory Stick" media

Recover data via Tools menu if operations are disabled.

You want to turn off the sound when you insert “Memory Stick" media

Adjust System Sound in General Preferences to Off.

When you take out "Memory Stick” media, only the applications are deleted, but not the data

Data may remain if modified; display Application Launcher and take out media.

Your CLIÉ handheld sometimes does not make the sound when you take out "Memory Stick" media

Sound/delete occurs only on successful installation/autorun; check specific cases.

The buttons in the Tools dialog box are not displayed when you tap Tools from the Options menu

Buttons like Recover/Delete Autorun are shown only when operations are enabled.

"Not enough memory on your palm. Please check free space." message is displayed

Ensure sufficient free memory space (over 6 kbite and 2.5x app size) for autorun.

You cannot connect to the Internet

You cannot connect to the Internet

Try connecting to the Internet again after a while.

"Incomplete setup. Please check your network settings." message is displayed

Verify network settings in the Network Preferences screen.

You cannot connect to the Internet just after restoring data using Memory Stick Backup

Re-select the service in Network Preferences and try connecting.

You cannot use e-mails (CLIE Mail)

You cannot send or receive e-mail messages

Verify e-mail addresses and settings in the CLIÉ Application Manual.

You cannot send e-mails

Verify recipient address and try sending again; some providers require initial receipt.

You cannot receive e-mails

Verify settings in the CLIÉ Application Manual and try receiving again.

The message for incorrect ID or password is displayed

Verify user name or password settings as per CLIÉ Application Manual.

Other problems: You have received e-mails from Mailer Daemon

Verify recipient address; mail server issues or inactive address may be the cause.

You cannot synchronize e-mails with the e-mail software of your computer

Verify forwarding e-mail settings and check the log after HotSync.