Sony SRS-XB30 Troubleshooting Steps

Troubleshooting steps
1) What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
 Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
 Charge the speaker.
You may be able to resolve some issues by charging the battery.
 Push the RESET button of the speaker.
 Initialize the speaker.
This operation resets volume settings, etc., and deletes all pairing information.
 Look up information on the issue on the customer support website.
 If the operations above do not work, consult your nearest Sony dealer.
2) Unable to turn on the speaker or charge the built-in battery
 Charge the built-in battery.
 Make sure the AC adaptor is firmly connected to the speaker and AC outlet.
3) The power suddenly turns off
 The battery may be running low. Charge the speaker by connecting the speaker to an AC outlet
via the AC adaptor.
 The auto power off function may have activated. After 15 minutes in certain circumstances, such
as when the volume of the audio input is low, the power will automatically turn off. Raise the
volume of the connected device for use, or set the auto power function to off.
4) No sound/Sound from only one speaker/Low sound level/Distorted sound/Humming or noise in the
speaker output/No voice or low voice from callers
 Check that both the speaker and the connected device are turned on.
 Turn up the volume of the speaker and the connected device.
 Check that the connected device is playing.
 Make sure the audio cable is disconnected from the AUDIO IN jack during playback in
BLUETOOTH mode.
 Make sure the audio cable is firmly connected to the AUDIO IN jack during playback in AUDIO IN
mode.
 If you are connecting a computer to the speaker, make sure the audio output setting of the
computer is set for a BLUETOOTH device.
 Check that the speaker has established BLUETOOTH connection with the BLUETOOTH device.
 Pair the speaker and the BLUETOOTH device again.

Sony SRS-XB30 Specifications

General

Number of drivers	-
Number of speakers	1
Audio output channels	- channels
Battery type	Built-in
Power source type	AC, Battery
Battery life (max)	24 h
Power consumption (standby)	0.5 W
RMS rated power	20 W
Bluetooth range	10 m
Frequency range	2.4 GHz
USB charging port	Yes
Bluetooth profiles	A2DP, AVRCP, HFP, HSP
USB connector type	USB Type-A
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Connectivity technology	Wired & Wireless
Product type	Stereo portable speaker
Product color	Red
Cables included	AC

Weight and Dimensions

Depth	86.1 mm
Width	228.1 mm
Height	82 mm
Weight	980 g