Sony Xperia M5 Troubleshooting

Troubleshooting
Have you tried this?
There are a few things you should try first when you experience problems with your device:
Restart
 Press and hold down the power key. In the menu that opens, tap Restart. The device
should restart automatically.
 If the restart procedure described above does not work, detach the cover of the nano
SIM card and memory card slots. Then, using the tip of a pen or a similar object, press
the OFF button. Your device turns off immediately. Wait a few seconds and then restart
the device.
Update
 Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
Reset
 Reset your device to its original settings. Under Settings, tap Backup & reset > Factory
data reset > Reset phone > Erase everything. Don't forget to back up any important data
saved on the internal memory of your device.
If you enabled the security feature, Protection by my Xperia, on your device, you are
asked to input the Google™ account credentials you used to activate Protection by
my Xperia after you perform a factory data reset.
 If you can’t access the Settings menu on your device, connect it to a computer and use
the Xperia™ Companion software to reset your device. Open Xperia™ Companion on
your computer and click Software repair. Follow the instructions that appear on the
screen. Don't forget to back up any important data saved on the internal memory of
your device. For more information and installation instructions, go to the Xperia™
Companion web page for Windows or Mac OS.
I cannot power on my device
If your Xperia™ device doesn't respond when you try to turn it on, try these actions one after
the other. Verify after each action whether the problem was solved before trying the next one.

Sony Xperia M5 Specifications

General

RAM type	LPDDR3
RAM capacity	3 GB
Compatible memory cards	MicroSD (TransFlash), SDXC
Maximum memory card size	200 GB
Internal storage capacity	16 GB
Wi-Fi	Yes
4G standard	LTE
2G standards	EDGE, GPRS, GSM
3G standards	HSDPA, HSPA+, HSUPA, UMTS
SIM card type	NanoSIM
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.1
3G bands supported	850, 900, 2100 MHz
4G bands supported	800, 850, 900, 1800, 2100, 2600 MHz
Bluetooth profiles	AVCTP, AVRCP, GAP, GATT, GAVDP, GOEP, HFP, HID, MAP, OPP, PAN, PBAP, SDAP, SPP
SIM card capability	Single SIM
Security algorithms	64-bit WEP, 128-bit WEP, AES, EAP-AKA, EAP-SIM, EAP-TLS, EAP-TTLS, MSCHAPv2, PEAP, TKIP, WPA, WPA2
2G bands (primary SIM)	850, 900, 1800, 1900 MHz
Mobile network generation	4G
Platform	Android
Google applications	Gmail, Google Chrome, Google Hangouts, Google Maps, Google Play, Google Voice Search, YouTube
App distribution platform	Google Play
Operating system installed	Android 5.0
Processor cores	8
Processor family	MediaTek
Processor frequency	2 GHz
Talk time (2G)	11.49 h
Talk time (3G)	12.11 h
Battery capacity	2600 mAh
Standby time (2G)	671 h
Standby time (3G)	656 h
Standby time (4G)	607 h
Continuous audio playback time	62.32 h
Continuous video playback time	8.02 h
Form factor	Bar
Product color	White
Display diagonal	5 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Display number of colors	16.78 million colors
Internal memory	9.1 GB
ISO sensitivity	3200
Front camera type	Single camera
Video recording modes	1080p
Rear camera resolution (numeric)	21.5 MP
Front camera resolution (numeric)	13 MP
Keyboard layout	QWERTY
Audio formats supported	3GPP, AAC, AAC+, AMR-NB, AMR-WB, ASF, FLAC, MIDI, MP3, MP4, OGG, OTA, PCM, SMF, Vorbis, WAV, WMA
Image formats supported	BMP, GIF, JPG, PNG, WEBP
Video formats supported	3GP, ASF, AVI, DIVX, FLV, H.263, H.264, H.265, MP4, MPEG4, VC-1, VP8, VP9, WMV
USB version	2.0
USB connector type	Micro-USB
HDMI ports quantity	0
Headphone connectivity	3.5 mm
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Personal info management (PIM)	Alarm clock, Calculator, Calendar, Stopwatch
Subscription type	-

Weight and Dimensions

Depth	7.6 mm
Width	72 mm
Height	145 mm
Weight	142.5 g