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WARRANTY INFORMATION
WHAT TO DO IN CASE OF A PROBLEM WITH THE ARIS EXPLORER
Sound Metrics Corp (SMC) warrants the ARIS Explorer
for one year according to the terms of the official
warranty document. If the sonar appears to be
defective, please contact SMC by email or phone to
discuss your options. In many cases, we can help
resolve issues without having to return the unit, but
if not, SMC pledges to repair your sonar as quickly
as possible. For sonar returns, you need to contact
SMC for a “Case Number” and provide details of the
problem - this allows us to prepare so your sonar
can be repaired and returned to you quickly. We ask
that you ship the sonar in its original protective
storage case. If still under warranty, the unit will be
repaired and returned to you at no cost; otherwise, you
will be charged for parts, labor, and return shipping.
We will provide you with an estimate of any repair and
wait for approval before proceeding with the work.
In most cases, it is not advisable to open or attempt
to repair the sonar in the field. However, this may be
the only option if time is critical. SMC is best qualified
to make that determination and our personnel can
provide step-by-step instructions if that is determined
to be the best course of action. Your warranty may
be void if you attempt such servicing without first
contacting SMC.
SOUND METRICS
11010 Northup Way
Bellevue, WA 98004
PHONE: 425-822-3001
EMAIL: support@soundmetrics.com
WEBSITE: www.soundmetrics.com
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