support.starlink.com
GEN 3 ROUTER SETUP GUIDE (STANDARD GEN 2 KITS)
1. Open the Starlink App to check for any alerts, outages, or obstructions.
2. Check the WiFi router light.
3. Make sure everything is securely plugged in and there is no damage to hardware or cables.
4. Power cycle the router by unplugging from power and then plugging back in.
5. Factory reset the router by pushing the reset button with a paper clip.
Can’t Get Online?
6. If none of these work, contact Starlink Customer Support in the app or the Support section of starlink.com
Trying to connect. If the router cannot get a connection to the internet in 20 minutes, the light will turn red.
Connected to internet. Will turn off after 1 hour.
No power to router.
Not connected to the internet.
Router is in bypass mode. Will turn off after 1 hour. Factory reset required to exit bypass mode.
Flashing White Light
Solid White Light
No Light
Red Light
Violet Light
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