Trouble Shooting
Problems
Cleaner can not
be charged.
The handle control
doesn't work.
Cleaner doesn't work.
The indicator display of clean
water tank is incorrect.
The vacuum is getting
weaker.
The clean water tank is
leaking.
No water comes out when
spraying.
No voice assistance
Cleaner doesn't work in
self-cleaning mode.
There are water drops at
air outlet.
Cleaner moves hard
info@altonindustries.com
Possible Reasons
• The power supply does not
connect well.
• Cleaner isn't connected well
with charging station.
• The battery capacity is low.
• The handle doesn't connect well
• The dirty water tank is full.
• The dirtywater tank is not installed.
• The roller brush is not installed.
• Uncalibrated.
• The Hepa is blocked.
• The Hepa is wet.
• The Scraper is not installed well.
• The clean water volume is higher
than snuffle valve.
• The clean water tank is not
installed well.
• The cap is not screwed well
• The clean water tank is empty.
• The clean water tank is not
installed well.
• The voice function is switch off.
• The version exclude voice.
• Cleaner isn't connected with
power supply.
• The dirty water tank is full.
• Lack of water
• The Hepa isn't installed.
• Cleaner was tilted hard.
• Cleaner vacuums the foam liquid.
• The roller brushed isn't installed
well.
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Solutions
• Please check the connection of
power supply.
• Please replace cleaner on the
charging station.
• Please check the battery
capacity and fully charge it.
• Please re-install the handle.
• Please empty the dirty water tank.
• Please check and install the
dirty water tank.
• Please check and install the
• Take off the Clean Water tank,
then start to clean and spray, turn
cleaner off until draining the pipe.
Then press the "Switch Button" and
'Eco/Max Button "for 5seconds until
the digital display flash two times,
then check again.
• Please check and clean the
HE-PA.
• Please dry the Hepa first.
• Please check and re-install the
scraper.
• Pour out water until the
volume is lower than snuffle
valve.
• Please re-install the water tank.
• Please screw the cap well.
• Please fill up the Clean Water
Tank.
• Please re-install the water tank.
• Turn on the voice switch.
• Please check and confirm with
local seller.
• Please check and connect
with the power supply well.
• Please empty the dirty water
tank.
• Please fill up the clean water
tank.
• Please check and install the
HEPA.
• Use the machine correctly.
• Empty the dirty water tank in
time.
• Please check and re-install the
Roller Brush as guide.
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