The following warranty statement is effective for all Stem Audio products as of May 1st, 2019. Stem
Audio warrants that this product is free of defects in both materials and workmanship. Should any part
of this product be defective, the Manufacturer agrees, at its option, to repair or replace with a like-new
replacement any defective part(s) free of charge (except transportation charges) for a period of two
years for all products. This warranty period begins on the date the end-user is invoiced for the product,
provided the end-user provides proof of purchase that the product is still within the warranty period
and returns the product within the warranty period to Stem Audio or an authorized Stem Audio dealer
according to the Product Return and Repair Policy listed below. All inbound shipping costs are the
responsibility of the end-user, Stem Audio will be responsible for all outbound shipping costs.
Product Return and Repair Policy
1. Return to seller if purchased through an authorized dealerProof of purchase date from reseller
within the warranty period must be provided by the end-userSeller may, at its discretion, provide an
immediate exchange or repair or may return the unit to the manufacturer for repair
2. Return to Manufacturer
a. An RMA (return merchandise authorization) number must be obtained by the end user from Stem
Audio
b. The end-user must return the product to Stem Audio with proof of purchase (showing purchase
date) for a warranty claim, and display the RMA number on the outside of the shipping package.
THIS WARRANTY IS VOID IF:
The product has been damaged by negligence, accident, act of God, or mishandling, or has not been
operated in accordance with the procedures described in the operating and technical instructions; or;
The product has been altered or repaired by other than the manufacturer or an authorized service
representative of the Manufacturer; or; Adaptations or accessories other than those manufactured or
provided by the Manufacturer have been made or attached to the product which, in the determination
of the Manufacturer, shall have affected the performance, safety or reliability of the product; or; The
product’s original serial number has been modified or removed.
NO OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR USE, APPLIES TO THE PRODUCT.
MANUFACTURER’S MAXIMUM LIABILITY HEREUNDER SHALL BE THE AMOUNT PAID BY THE END
USER FOR THE PRODUCT.
The manufacturer shall not be liable for punitive, consequential, or incidental damages, expenses, or
loss of revenue or property, inconvenience, or interruption in operation experienced by the end-user
due to a malfunction in the purchased product. No warranty service performed on any product shall
extend the applicable warranty period. This warranty extends only to the original end-user and is not
assignable or transferable. This warranty is governed by the laws of the State of California.
For more information or technical support please refer to our website www.stemaudio.com, email us at
customerservice@stemaudio.com, or call(949) 877-7836.
Light Activity
Slow red pulsing
Rapid red pulsing
(approx. two seconds)
Solid red ring
Slow blue pulsing then
light turns off
Blue light turning completely
on & off repeatedly
Dim solid blue light
Device Function
Slow blue pulsing
Device is muted
Device is being pinged
Device error
Device is booting up
Device is restarting
Device is adapting &
testing the environment
Device is on
Website:
Email: customerservice@stemaudio.com
Telephone: (949) 877-STEM (7836)
Product Quickstart Guides:
Product Setup Videos:
Light Guide
Warranty
Need Some Help?
stemaudio.com/videos
stemaudio.com/manuals
stemaudio.com
Low Profile Mounting
The Ecosystem
Ceiling
Wall
Hub Table Control
Then align the holes on the side of the mount
with the holes on the side of the bracket on the
side and use screws to connect the mount to
the bracket.
Once the unit is connected to the square mount,
it's time to drop it into the suspended ceiling.
5.
Then, using the provided center screw, secure the
Ceiling device to the included straight bracket.
1.
2.
3.
First, make all of the appropriate connections on
your Ceiling device.
Next, drop the Ceiling device with the secured
straight bracket connected into the provided
square mount.
4.
Rapid blue pulse
Device is finishing
booting up
USB: USB Type B
Ethernet: RJ45 connector (requires PoE+)
Frequency response 50Hz – 16KHz
Broadcast level (peak): 90dB SPL @ 1Khz from 1m (5 watts RMS)
Noise cancellation > 15dB (without pumping noise)
100% full duplex – no attenuation (in either direction) during full duplex
High-end performance conforms to ITU-T G.167
Acoustic echo cancellation > 40dB with conversion speed of 40dB/sec
Residual echo is suppressed to the environment noise level, preventing artificial
ducking of signal
100 high-quality directional microphones
Direction-finding algorithm (determines the presence and direction of a speaker)
Automatic voice-level adjustment (AGC)
Ceiling Tile Weight: 7.5 lbs. (3.4 kg)
Ceiling Microphone Weight: 9lbs. (4.1 kg)
Ceiling Tile Dimensions: Length: 23.5 in. (59.7 cm) Width: 23.5 in (59.7cm)
Height: 1.25 in. (3.2 cm)
Ceiling Microphone Dimensions: Diameter: 21.5 in. (54.6 cm)Height at edge: 0.5
in. (1.8 cm)Height at center: 1.75 in (4.4 cm)
Power Consumption: PoE+ 802.3 at Type 2
Operating Systems: Windows 98 and up / Linux / MacOS.
AS/NZS CISPR 32:2015
EN 55032:2012/AC:2013
VCCI 32-1
FCC 15.109:2019
FCC 15.109(g):2019
ICES-003:2016 updated April 2017
Connections
Specs
Complies with:
Product Specs
After the device has been placed in the suspended
ceiling, make sure to secure it to the structure by
using the wire holes on the square mount corners
and the provided gripple kit.
6.
That’s it! Your Ceiling is now low profile mounted!
7.
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