STERWINS 1000 DW-4 - Troubleshooting Common Issues

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Problems Probable causes Solutions
Qualication
required
The pump is not
stopping
- The oater is blocked in
the high position
- The oater mechanism is
blocked.
- Check there is no foreign
object which could block the
oater and put the oater back
in low position
- Shake the oater
No qualication
required
The ow is not
suitable
- The draining pipe diameter
is not suitable
- The intake pipe is clogged
- The outlet pipe is clogged
- The turbine is blocked
- Replace the tube (40mm hose
is recommended)
- Clean the pipe or intake pipe
- Disassemble the base and
clean the turbine
No qualication
required
The pump
stops for a brief
moment
- Use instructions have not
been followed
- The motor automatically
switches to safety position
- The pipe is not suitable
- The water is too hot. The
overheat protection device
is stopping the pump
- Check for the depth of
submersion.
- Replace the pipe following
use instructions
- Check that the water
temperature remains under
35°C.
No qualication
required
8.5 FATAL CIRCUMSTANCES
Problems Action
Power consumption too high Stop use and contact authorized service center
Performance reduced Сontact authorized service center
Leakage of the motor housing Stop use and contact authorized service center
9. END OF LIFE
Electrical products should not be discarded with household products. Used electrical products
must be collected separately and disposed of at collection points provided for this purpose.
Talk with your local authorities or dealer for advice on recycling.
10. WARRANTY
10.1 OUR WARRANTY
STERWINS products are designed according to the highest quality standards for products intended for
the consumer market. This sale warranty covers a period of 3 years as of the date of purchase of the
product. This warranty covers all defects in materials and workmanship: missing parts and elements,
and damage occurring under normal use circumstances. Repair and replacement of parts do not lead
to an extension of the initial warranty period. You must be able to provide proof of the purchase for this
product and the date of purchase. Warranty coverage is limited to the value of this product.
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POS PART NUMBER DESCRIPTION NUM
29 GB845 ST4.2×18-F Cross head tapping
screw
3
30 GB845 ST4.2*24 Cross head tapping
screw
1
31 JHCT041.05.031 Ground cover 1
32 JHCT041.01.001 Nylon safety wire
pressing cap
2
32 JHCT041.01.003 Nylon safety wire
pressing cap
3
33 JHCT085.01.001 Tie 1
34 JHCT078.02.021 Tapping screw 1
35 JHCT051.01.079 O ring 1
36 JHCT032.04.058 Sand prevention ring 1
37 JHCT043.04.014 Ring gasket 1
38 JHCT032.06.012 Rubber plug 1
JHCT105.01.001 Motor oil 0,012
JHCT105.01.013 White oil 2.5ML
8.4
TROUBLESHOOTING
DANGER ! Risk of injury due to electric shock, re and/or
serious injury. Warning ! Before any trouble shooting, switch
o the product and keep other person away.
Problems Probable causes Solutions
Qualication
required
The pump is not
starting
- There is no electric current
- The oater switch is in
the low position (current
switched o)
- The oater mechanism is
blocked.
- Ensure that the electric
current is on.
- Raise the oater
- Shake the oater
- Check the water height
No qualication
required
The pump is not
draining
- The intake pipe is clogged
- The outlet pipe is clogged
- The turbine is blocked
- Presence of an air bubble
- Clean the intake pipe
- Clean the pipe
- Disassemble the base and
clean the turbine
- Tilt the pump to let out the
air bubble then put it back in
vertical position
No qualication
required