Troubleshooting Guide 33
subzero.com
Troubleshooting
C
ondensation forms inside the unit.
• This is normal during periods of higher humidity and
with frequent door openings.
• Are the door and drawers closing and sealing properly?
Condensation forms outside the unit.
• During periods of high humidity, some condensation
may appear on the outside of the unit. The condensa-
tion will disappear when the humidity drops. Be sure
that the door and drawers are closing and sealing
properly. If condensation persists, contact Sub-Zero
factory certified service.
Ice maker is not working.
• Does the unit have an ice maker installed?
• Is the ice maker system turned on at the control panel?
• Is the ice container in the correct position within the
freezer drawer compartment?
• Is the water supply for the ice maker connected and
operating properly?
Ice is clumping in the ice container.
• Is the ice being used frequently? Discard and allow ice
to be replenished.
Light bulb needs to be replaced.
• See lighting information on page 17.
S
torage drawer is hard to close.
• Is the unit leveled properly?
• Be sure that there are no food or packaging items that
interfere with the ice maker or other interior compo-
nents.
• Drawer slides in a freezer compartment may not move
as freely as in a refrigerator compartment due to lower
temperatures.
There is an odor inside the unit.
• Clean the unit thoroughly.
• Cover all food tightly.
You need product information.
• Call Sub-Zero customer care at 800-222-7820 or visit
our website, subzero.com, for planning, installation and
product information.
You need service.
• If service is necessary, maintain the quality built into
your Sub-Zero unit by contacting Sub-Zero factory
certified service.
• For the name of Sub-Zero factory certified service
nearest you, check the contact & support section of
our website, subzero.com or call Sub-Zero customer
care at 800-222-7820.
• When calling for service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to pages 5–9 for
location of the rating plate for your specific model.
Shut off power to the unit at the circuit breaker
before replacing light bulbs. Wear protective gloves
when handling bulbs.
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