Bulletin Number: 15-229-18R; Revised: 11/15/19 Page 1 of 4
NUMBER: 15-229-18R
DATE: 08/21/18
REVISED: 11/15/19
APPLICABILITY: 2 017- 20MY Impreza
2018-20MY Crosstrek
2018-19MY Legacy and Outback
2019-20MY WRX and WRX STI
2019-20MY Ascent
2018-20MY BRZ
2019-20MY Forester
SUBJECT: Harman Audio / Infotainment: Troubleshooting
Clock-Related Concerns
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
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Continued...
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
© 2018 Subaru of America, Inc. All rights reserved.
INTRODUCTION:
This bulletin provides troubleshooting steps to follow when diagnosing clock-related customer
concerns. Please start by completing the Harman Investigation Guide Questionnaire as it gathers
important details which will help with diagnosis and will be required should the condition not be
resolved by this troubleshooting. While completing the questionnaire, follow the question ow
based on the customer concern. Answer each related question noting the results to each in detail
while performing the diagnostics. Review the entire bulletin before beginning in order to understand
the ow for the listed concern. If the concern you have is not listed, check the Service Manual
“Infotainment (Diagnostics) - Diagnostics with Phenomena” section as a starting point.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Always conrm the condition as reported by the customer.
2) If the concern is with the clock not updating /
incorrect date and time, answer the questions
under Item 2) (a-d). If not, skip this item and
proceed to Item 3 below.
NOTE: Head units (HU) with Navigation
update the clock using GPS data automatically.
a. What is the clock adjustment setting,
Manual or Auto? (Clock setting
information can be found under Settings
> Vehicle > Clock Adjustment as shown
below.)
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