8
|
English
TROUBLESHOOTING
Troubleshooting
UNIT OPERATION
No lights or cooling.
• Verify power is on.
• Verify electrical power to unit and home circuit breaker
is on.
No lights in refrigerator or freezer.
• Door may have been left ajar which has disabled lights
to eliminate excess heat. If lights are out, close door for
one hour. If lights are still out, contact Sub-Zero factory
certied service.
• LED interior lighting must be replaced by Sub-Zero
factory certied service.
Frost, condensation or ice build up inside unit.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Verify door/drawer gasket does not have rips or tears.
If it does, contact Sub-Zero factory certied service.
• If icing is heavy, turn unit off and use a hair dryer to melt
ice. Hair dryer should be set on low and kept moving
at all times. Once ice has melted, wipe up water with a
cloth or paper towel.
High temperatures, unit runs excessively or unit giving off
too much heat.
• Verify condenser is clean.
• Verify door/drawer is closing properly.
• Verify door/drawer has not been left ajar.
• Increased ambient temperatures may cause compres-
sors to run longer.
• If temperature display shows 3°C and -18°C, but is not
cooling, contact your authorized Sub-Zero dealer.
ICE PRODUCTION
No ice.
• Verify
appears in freezer external display.
• Verify ice maker has been on for at least 24 hours.
• Verify freezer temperature near -18°C.
• Verify ice container is properly installed.
• Verify ice maker arm in down position.
• Verify water is being supplied to unit.
• Verify
is not ashing. If ashing, contact Sub-Zero
factory certied service.
Blue or green ice.
• Possible copper supply line corrosion. Contact plumber
to clean or replace.
Black ecks in cubes.
• Stop use and contact Sub-Zero factory certied service.
Bad taste.
• Defrost freezer and clean with soap and water.
• Place coffee grounds or charcoal briquettes in freezer to
absorb odor.
Hollow cubes.
• Clean condenser. Contact Sub-Zero factory certied
service if unresolved.
ODOR
• Unit should be cleaned before using for the rst time.
This will clear any odors that may have been trapped
during shipping.
• Clean unit and shelving thoroughly.
• Uncovered food could create odor which may require
cleaning.
• Remove and clean drain pan located behind kickplate,
and reinstall.
SERVICE
• Maintain the quality built into your product by contacting
Sub-Zero factory certied service.
• When contacting service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate. Refer to page 4 for rating plate
location.
• For warranty purposes, you will also need the date
of installation and name of your authorized Sub-Zero
dealer. This information should be recorded on page 2.
To Next Page
Loading...
Need help?
General
