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© 2011 Skier’s Choice, Inc.
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© 2008 Skier’s Choice, Inc.
Customer Assistance
The staff at Skier’s Choice, Inc. is concerned with your complete
satisfaction. This includes the prompt resolution of any problems
that may arise during the warranty period. Normally, problems
encountered may be efficiently and effectively resolved by your
Supra Dealer. However, if a problem cannot be handled by the
Dealer or if a solution is not satisfactory to you as an Owner,
please follow these steps to get the matter resolved:
STEP ONE
Discuss the problem with a member of your Supra Dealer’s
management staff. It is most likely that the problem will be
resolved at this level.
STEP TWO
If the Dealer management does not resolve the problem to
your satisfaction, please have the problem and all action taken,
documented by the Dealer, then contact the factory Customer
Service Representative at Skier’s Choice, Inc.:
Skier’s Choice, Inc.
1717 Henry G. Lane Street
Maryville, TN 37801
Tel: (865) 983-9924 Fax: (865) 983-9950
Describe the original problem in detail to the Customer
Service Representative. Be prepared to furnish appropriate
documentation and the reasons why service by the Dealer
was unsatisfactory. If further action is required to resolve the
problem, the Customer Service Representative will dictate the
appropriate action.
STEP THREE
Finally, if after following these steps and providing documentation
and after obtaining necessary authorization from the Customer
Service Representative to take additional action, the problem
is still not resolved to your satisfaction, the President of Skier’s
Choice, Inc. will personally review the problem and make a
determination concerning final resolution.
Dealer’s Responsibility
The Dealer should provide the buyer with an adequate
orientation in the general operation of the boat and review
all systems and accessories included with the boat.
The Dealer should deliver a complete owner’s manual packet
with the boat consisting of Owner’s Manual, Registration,
Engine Manual, Stereo Manual, Supra Warranty and all
warranties for separately warranted items aboard the boat.
The Dealer should review all warranty information with the
buyer and assist in filling out warranty cards if necessary.
The Dealer should ensure that any information or obligation
from either Skier’s Choice, Inc. or from the dealership is clearly
understood by the buyer.
The Dealer should instruct the buyer in obtaining local
service and out-of-area service for a Supra boat.
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Owner’s Responsibility
Before operating your Supra, it is necessary to read and fully
understand this Owner’s Manual and all other information
delivered with the boat.
It is the owner’s responsibility to take the boat to an
authorized Supra dealer to obtain warranty service.
It is the owner’s responsibility to properly operate and
maintain the boat in accordance with this manual and all
other information delivered with the boat.
The owner should keep maintenance records, should it be
necessary to show that required maintenance has been
performed on the boat.
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OTHER CONSEQUENTIAL, SPECIAL OR INCIDENTAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to you.
THIS WARRANTY IS IN PLACE OF ANY OTHER EXPRESS WARRANTIES.
THIS WARRANTY APPLIES TO THE FIRST OWNER. Unless the warranty was properly transferred to a second owner.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO
STATE.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY CONTRACTUAL LIABILITIES, INCLUDING PRODUCT LIABILITIES.
THE DEALER IS NOT THE AGENT OF SKIER’S CHOICE AND SKIER’S CHOICE DOES NOT AUTHORIZE THE DEALER, OR ANY OTHER PERSON,
TO ASSUME ON BEHALF OF SKIER’S CHOICE ANY LIABILITY OR EXPENSE INCURRED IN THE COURSE OF REPAIRING ITS PRODUCTS
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