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No Power once removed from the charger
While rare we do occasionally see a battery defect or a short on the PCB Board. All units are
tested thoroughly before leaving the manufacturer, however some swelling from temperature
swings during shipment can lead to slight battery swell that can lead to a short on the SLX
MicroSim. This has been remedied in our manufacturing process, but still lingers with existing
inventory and is covered under your warranty. If you believe you may have a defective battery,
please initiate a Warranty Claim Ticket by going to our Help Center accessible on
www.swinglogic.us
Cradle has cracked
Occasionally the cradle can develop a stress crack. Your device comes with additional cradles
that can be used on real golf clubs, or replace the cradle that comes pre-installed on the Swing
Stick. We also have instruction videos available on our Help Center.
MicroSim is flying off
This is typically related to the sensor not being fully “CLICKED” into place. The sensor should sit
flat against the cradle and then apply force down the shaft towards the end of the swing stick.
There is a noticeable click, and often requires more pressure than customers realize. If the
cradle has experienced damage, or the back of the MicroSim housing, you will need to initiate a
warranty claim ticket and send pictures to verify. This often happens by trying to press the
MicroSim onto the cradle, instead if sitting it flat and then sliding it into place.
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