Pixels Policy
Syntax's D.O.A. Policy for LCD TVs for
Defective Pixels on LCD Panels
(Applicable tothe LCDTV soldwithin USA& Canadaonly)
Syntax TM LCD TVs are evaluated at a distance of approximately 50 centimeters
(approximately 20 inches) between the LCD panel and the eyes of the user ata 90 degrees
viewing angle. All LCD panels have been tested to ensure they comply with our factory standards.
Our evaluation is based on the number of defective pixelsand the distance between any two
defective pixels. Bright dots are dots that appear bright and unchanged in size when a LCDTV
screen displays under a black pattern; dark dots are dots that appear dark and unchanged in size
when aLCD TVscreen is displayed under pure red, green, or blue patterns( defectivepixels ).
Adjacent dots are dots located directly next to each other.
Customers are required to check their LCD panel immediately after purchase. To identify defective
pixels, the LCD panel should be examined under normal operating conditions as mentioned above,
preferably in its nativedisplay resolution, and with a 90degrees viewing angle.
A LCD TVwill be considered dead on arrival(D.O.A.) with regards to defective pixelson theLCD panel
when anyone ofthe following criteria is met:
Atotal of 7 defective pixels including both brightdots and dark dots are present (the typical
30 LCDTelevision screen has 16.7 million pixels),or
2 or more pairs of adjacent bright dots are present, or
3 adjacent bright dots are present, or
3 adjacent dark dots are present.
In view of customers' concerns about dead pixels, Syntax would like to address that defective pixels
are not ultimately avoidable with the current LCD industry standard panel manufacturing processes.
We always strive to improve our technology and minimize the chance of occurrence of defective pixels
by applying strict screening processes in our factory production processes. However, Syntax cannot
guarantee thata return unit to our customers will be 100% free of defective pixels.
For questions, please call our toll free service number in the USAat 888-SYNTAX-8.
" At SyntaxGroups, a satisfied customer is our most important focus. "
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