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• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact your network operator to check service availability and

MMS parameters.

• Verify the server centre number or your MMS profile with your

operator.

• The server centre may be swamped. Try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK (Personal

Unblocking Key) code.

I can't connect my phone to my computer

• Check to make sure the USB port is not broken. If it’s not working,

try another USB port on your computer.

• Make sure USB drivers are properly installed.

• If you are using a Windows computer, make sure it supports MTP

mode. If you are using a Mac, make sure to install Android File

Transfer from www.android.com/filetransfer/.

I can't download new files

• Make sure that there is sufficient phone storage space for your

download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users.

• Make sure that the two phones are within Bluetooth’s detection

range.

Questions and Answers:

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TCL 10 5G Specifications

General

Panel type	LCD
Screen shape	Flat
Pixel density	395 ppi
Display diagonal	6.53 \
Display brightness	450 cd/m²
Display resolution	1080 x 2340 pixels
Native aspect ratio	19.5:9
Processor cores	4
Processor model	765G
Processor family	Qualcomm Snapdragon
Processor frequency	2.4 GHz
User memory	103 GB
RAM capacity	6 GB
Compatible memory cards	SDXC
Maximum memory card size	1000 GB
Internal storage capacity	128 GB
Flash type	LED
Digital zoom	10 x
Rear camera type	Quad camera
Front camera type	Single camera
Maximum frame rate	60 fps
Rear camera pixel size	0.8 µm
Front camera pixel size	1 µm
Front camera aperture number	2.2
Second rear camera pixel size	1.12 µm
Video capture resolution (max)	1080 x 1920 pixels
Rear camera resolution (numeric)	64 MP
Front camera resolution (numeric)	16 MP
Rear camera field of view (FOV) angle	79.8 °
Front camera field of view (FOV) angle	79.1 °
Third rear camera resolution (numeric)	5 MP
Fourth rear camera resolution (numeric)	2 MP
Second rear camera resolution (numeric)	8 MP
Third rear camera field of view (FOV) angle	83.2 °
Second rear camera field of view (FOV) angle	118 °
4G standard	LTE
3G standards	HSPA
SIM card type	NanoSIM
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Bluetooth version	5.0
SIM card capability	Single SIM
Mobile network generation	5G
USB version	2.0
USB connector type	USB Type-C
Headphone connectivity	3.5 mm
Multimedia Messaging Service (MMS)	Multimedia Messaging Service (MMS) is a standard way to send messages that include multimedia content to and from a mobile phone over a cellular network
Color name	Chrome Blue
Form factor	Bar
Product color	Blue
Refurbished	No
Graphics card	Adreno 620
Speakers	Mono
Platform	Android
Operating system installed	Android 10.0
Talk time (3G)	26 h
Battery capacity	4500 mAh
Standby time (3G)	580 h
Standby time (4G)	529 h
Battery technology	-