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My phone has not responded for several minutes
• If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
• If it still doesn't work, reset the phone.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone,
and make sure that the Power key is not accidentally pressed while the
screen is unlocked.
• Check the battery charge level.
• If it still doesn't work, reset the phone or update software.
My phone can't charge properly
• Make sure that you are using the TCL charger that comes with the
phone.
• Make sure that your battery is not completely discharged; if the battery
power has been empty for a long time, it may take around 20 minutes
to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions 0°C
(32°F) to 40°C (104°F).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
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