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• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a
call is received
• Check that you have subscribed Caller ID service
with your carrier.
• Your caller may have concealed their name or
number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume up/down key.
• Check the network strength. Move to a location
with stronger signal strength.
• Make sure that the receiver, connector or speaker
on your phone is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your
subscription includes this service.
• Make sure that this feature doesn't require any
additional accessory.
When I select a number from my contacts, the
number can't be dialed
• Make sure that you have correctly recorded the
number in your file.
• Make sure that you have selected the country
code when calling an international number.
I can't add a contact
• Make sure that your SIM card contact list is not
full; if full, delete some files or save the files to the
phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service
availability.
• Set up your voicemail with your carrier, so that
your caller can leave a message.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is
correctly entered in "Voicemail number".
• Try later if the network is busy.
I can't send/receive MMS
• Check your phone memory as it might be full.
• Contact your network carrier to check service
availability and MMS parameters.
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