HELP! I THINK MY VisiCook Crisp & Bake HAS GONE WRONG!
I’VE PLUGGED MY COOKER IN AND THE FUSE HAS BLOWN IN
THE HOUSE. IS THE COOKER BROKEN? The Cooker draws 1550W but on
first use it may draw more before settling into steady state operation. Ensure the power
socket is suitable for this power. In older houses, or where you have a sensitive RCD
type fuse board, you may have a perennial problem with nuisance tripping. It’s not the
fault of the Cooker and not a valid reason for return.
I’VE GOT BURNT FOOD DEBRIS ON THE RACK AND/OR TRAY.
WHERE CAN I GET REPLACEMENTS? You can contact us in the following
way where we will be pleased to help:
Call on 0121 693 9221 (1000 – 1630 hrs, Mon-Fri excl Holidays) where we can take your
order over the phone
Online at www.teamuki.com, follow the link to the Showroom, thence to Spares, thence
to Spares for VisiCook Cookers, and you can buy online
Use the Order Form attached to this instruction booklet
I’VE CLEANED THE COOKER BUT THE GLASS IS STILL NOT AS
CLEAN AS NEW. HOW DO I RESTORE IT? Over time, cooking and food
debris will discolour the glass of the door. This is not a cause for concern or valid reason
for return. We suggest, having cleaned it with warm soapy water as described elsewhere,
to use some toothpaste on the glass. Toothpaste is mildly abrasive, so use it sparingly,
but it can be useful in cleaning glass once all else has failed. Do not let toothpaste
adhere to other parts of the Cooker, especially the inside.
MY NEW COOKER SEEMS TO BE WORKING INTERMITTENTLY,
THE LIGHTS GOING ON & OFF. IS THIS NORMAL? There is automatic
temperature regulation and so the halogen heating element cycles on and off, as does
the temperature light on the Cooking Lid, in use. This is entirely normal and is not a
cause for concern or valid reason for return. Check also that the Lid Arm is firmly locked
downwards: there is a safety device that cuts the power (but the timer will continue
counting down) if the Lid Arm is raised (or not correctly stowed).
I LOVE MY COOKER. CAN I USE IT WITH OTHER COOKING
BOWLS? No, the glass bowl supplied is designed so the Cooking Lid and/or the
Extender Ring fit safely.
I FIND I’M BURNING FOOD. IS THERE SOMETHING WRONG? Your
new Cooker is very efficient, you will probably find that cooking time is reduced over
conventional cooking methods and you need less power too. Always check that meat and
fish is cooked through, though.
Halogen Cooking Made Simple – over 100
pages of full colour recipes. Starters, main
courses, desserts. Step-by-step guide and
pictures. Spiral bound for easy reading and
following while cooking. ***DEDUCT £1 IF
YOU HAVE THE ORIGINAL VOUCHER
FROM THE COLOUR BOX, 1 VOUCHER
PER BOOK***
Please use the order form below, selecting the currency most applicable to your
country, and return with your remittance made payable to Team UKI Ltd at
Team UKI Ltd Customer Services, c/o Team UKI Ltd., Suite 109,
The Custard Factory, Gibb Street, Birmingham B9 4AA, UK
Please allow 28 days for delivery. Thank you
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