Technicolor UIW4020TLU - Problem Resolutions; Troubleshooting Common Issues

15
5. PROBLEM RESOLUTIONS
"EFORECONTACTINGYOURLOCALSERVICEPLEASEREADTHEFOLLOWINGINSTRUCTIONS)FTHEPRODUCTDOESNOTWORKNORMALLY
after completing the following troubleshooting, please contact the technical support.
Problems Possible cause Solutions
Generic Error Message show on TV
screen.
3OFTWAREOR#ONNECTIVITYPROBLEMS
&OLLOWTHEINSTRUCTIONSASDISPLAYED
ONTHE46SCREEN
No image is displayed on TV
screen.
46 AND 3ET4OP "OX ARE NOT
CONNECTED PROPERLY OR 46 DOESNT
work correctly.
-AKE SURE THAT THE ($-) #ABLE IS
lRMLYCONNECTEDTOTHE46
#HECKTHATTHE46ISUSINGTHEINPUT
ASSOCIATEDTOTHE3ET4OP"OX
2EBOOTTHE3ET4OP"OX
No sound.
3ETUPOR3OFTWAREPROBLEMS
Check the volume level and the
-UTE STATUS OF THE 46 AND 3ET
4OP "OX 2EBOOT THE 3ET4OP "OX
4HE DEVICE YOU HAVE CONNECTED
THE ($-) PORT OF THE 3ET4OP "OX
maybe can not decode the digital
audio format.
4HROUGHTHEMENUOFYOURRECEIVER
a choice of output format may be
proposed and in this option, choose
THE0#-FORMAT
Remote control does not operate.
3ETUPPROBLEMS
s0OINT THE REMOTE CONTROL AT THE
decoder.
s#HECKTHESTATUSANDDIRECTIONOF
the batteries.
s#HECK PROGRAMMING CODE ON THE
remote.