1312
EN
TROUBLESHOOTING
Malfunction description Cause Solution
Any indicator light off and no
heating.
Appliance not plugged in.
Check the power cord is plugged
in the socket and on the Mains.
Any indicator light off and
heating.
Indicator light is damaged or
has a connection error.
Send to authorized service
center for repair.
Steam leakage during use.
Lid is not properly closed.
Open and ensure the lid is closed
properly.
Lid or gasket is damaged.
Send to authorized service
center for repair.
Rice undercooked or overcooked.
Too much or not enough water
compared to rice quantity.
Refer to table for water quantity.
Automatic warm-keeping
fails (product stay in cooking
position, or no heating).
Send to the authorized service
center for repair.
The LED display:E1
The sensor on the bottom open
or short circuit.
Send to the authorized service
center for repair.
Valve outlet has overflow liquid
during cooking.
Add too much water.
Add the water according to the
inner pot warter level.
NOTE
• Do not open the lid during cooking as steam will escape and this will
affect the cooking time and the taste.
• On completion of cooking, when the “KEEP WARM” indicate light is on,
stir the rice and then leave it in the rice cooker for a few minutes longer in
order to get perfect rice with separate grains.
• Do not touch the heating element when the product is plugged in.
• Carefully wipe the outside of the bowl (especially the bottom). Make
sure that there are no foreign residues or liquid underneath the bowl
and on the heating element.
• Never place your hand on the steam vent during cooking, as there is a
danger of burns. – Fig.8
• Only use the inner pot provided with the appliance.
• Do not pour water or put ingredients in the appliance without the
bowl inside.
Note: *Please do not use “quick rice” function to cook brown rice or glutinous rice.
** When using “ steam” function, please add water above the water level mark of 2 cups of jasmine rice.
Cooking Programs
Cooking time Preset
Timer Keep Warm
Default Range Step Range Step
1 Jasmine Rice Auto NA Cooking time - 24h 10min NA YES
2 White Rice Auto NA Cooking time - 24h 10min NA YES
3 Brown Rice Auto NA Cooking time - 24h 10min NA YES
4 Glutinous Rice Auto NA Cooking time - 24h 10min NA YES
5 Clay Pot Auto NA NA NA YES
6 Congee/ Soup 1h30min 1 - 2h 10 mins Cooking time - 24h 10min YES YES
7 Quick Rice* Auto NA Cooking time - 24h 10min NA YES
8 Steam** 60min NA Cooking time - 24h 10min NA YES
9 Slow Cook/Stew 8h 4 - 12h 10 mins Cooking time - 24h 10min YES YES
10 Reheat Auto NA NA NA YES
11 Keep warm Auto NA NA NA NA
PROGRAMS
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