4.3 Preparation for Calibration or Repair Service:
No user serviceable parts are available for this equipment. If a problem arises and you have
verified that the cause for malfunction cannot be solved in the field then the instrument should
be sent to TEGAM for service. Before sending a unit in for service, an RMA, (Returned Material
Authorization), number must be assigned to your instrument. You can contact TEGAM customer
service via the TEGAM website, www.tegam.com or calling 440.466.6100 or 800.666.1010.
The RMA number is unique to your instrument and will help us identify you instrument and to
address the particular service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the
instrument. Many times repair turnaround is unnecessarily delayed due to a lack of repair
instructions or of a detailed description of the problem.
This description should include information such as measurement range, and other instrument
settings, type of components being tested, are the symptoms intermittent?, conditions that may
cause the symptoms, has anything changed since the last time the instrument was used?, etc. Any
detailed information provided to our technicians will assist them in identifying and correcting the
problem in the quickest possible manner. Use a copy of the Repair and Calibration Service form
provided on the next page.
Once this information is prepared and sent with the instrument to our service department, we will
do our part in making sure that you receive the best possible customer service and turnaround
time possible.
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