Why is my Teledyne Security Camera device not available?
If your Teledyne Security Camera is not available, it could be due to a major camera fault, disconnected power, or a network communication issue. Make sure to verify the installation steps. Also, if you're using multiple NIC systems and the NIC for the Nano is in LLA mode, ensure no other NIC switches to LLA mode. Finally, ensure your NIC is running the latest driver from the manufacturer.
How to troubleshoot multiple Teledyne Security Camera issues?
If you're experiencing issues with multiple Teledyne Security Cameras, ensure each Nano has been assigned an IP address by checking the GigE server, especially when using a computer with multiple NIC ports. To reduce network traffic, use the Network Configuration tool to stop camera discovery broadcasts. If using multiple cameras connected to a VLAN Ethernet switch, confirm all cameras are on the same subnet. If a third-party filter driver modifies the NIC properties, preventing the Teledyne DALSA Sapera Network Imaging Driver from installing, uninstall the third-party driver and reinstall the Nano package. Also, verify that your NIC is running the latest driver available from the manufacturer.
Why is the frame rate lower than expected on my Teledyne Security Camera?
If your Teledyne Security Camera is functional but the frame rate is lower than expected, verify the Ethernet link speed. A LAN connection limited to 100 Mbps will restrict the Genie Nano frame rate once the internal buffers are full. If using an external trigger, check the trigger source rate and Nano parameters like trigger to exposure delay.
General| Brand | Teledyne |
|---|---|
| Model | Genie Nano Series |
| Category | Security Camera |
| Language | English |
Step-by-step guide for initial camera setup without a lens.
Step-by-step guide for initial camera setup with a lens.
Detailed explanation of the camera's status LED colors and their corresponding operational states.
Step-by-step instructions for installing Sapera LT and the GigE Vision package.
Procedures for updating Genie Nano camera firmware using the CamExpert tool.
Guide on using the CamExpert tool for testing Genie Nano camera functions and parameters.
Description of the different interface panes within the CamExpert software for parameter configuration.
How to adjust the visibility of parameters in CamExpert based on user expertise level.
Details on retrieving camera identification and status information via CamExpert features.
Methods for managing camera heat dissipation and ensuring optimal operating temperature.
Using CamExpert to configure camera power-up states and save/load camera configurations.
Explanation of sensor-related controls in CamExpert, including exposure, gain, and timing.
Detailed descriptions of sensor control features and their parameters.
Detailed explanation of the camera's exposure control modes and timing.
Configuration of internal programmable exposure timing using the Timed mode.
Using external triggers to control programmable exposure timing.
Controlling exposure duration using the width of an external trigger signal.
Overview of configuring external inputs and outputs for the Genie Nano camera.
Detailed descriptions of I/O control features, including trigger, strobe, and line settings.
Explanation of different trigger modes for initiating image exposures.
How the camera handles triggers that occur during the Frame Active period.
Step-by-step guide for updating camera firmware using the CamExpert file selection menu.
Recommended host PC system, network adapters, and Ethernet switch configurations.
Proper procedures for handling, cleaning, and storing the Genie Nano camera sensor.
Understanding risks from electrostatic discharge (ESD) and its effect on camera sensors.
Care instructions for the sensor window to prevent dust, oil, and scratch damage.
Common issues and solutions for Genie Nano camera installation and operation.
Steps to resolve issues where the Nano camera is not detected on the network or is disconnected.
Troubleshooting network IP errors that may affect camera communication and recognition.
Troubleshooting acquisition errors that occur without timeout messages.
Importance and procedure for updating camera firmware for compatibility and performance.
Steps to take if a power failure occurs during a firmware update to recover the camera.
Troubleshooting common problems related to camera cabling, network connections, and communication.
Troubleshooting acquisition errors that occur without timeout messages.
Resolving issues of random noise and missing video data during acquisition.
Troubleshooting scenarios where the camera does not provide exposure when expected.
Diagnosing why the camera frame rate is lower than expected, checking Ethernet link speed.
Troubleshooting good acquisition but low frame rate, checking memory overflow events.
Resolving issues where the camera functions but outputs a black image.
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