Repair of leased heaters:
A Teleflex Medical customer service representative will assist you in obtaining a replacement heater
for your ConchaTherm Neptune. User-performed repairs of leased heaters should not be attempted.
Such repairs shall be considered user caused damage and may result in the cancellation of the
lease.
Repair of user-owned heaters:
Customer Service shall provide instructions for the return of your heater. Upon receipt, the heater will
be evaluated and an estimate of repair costs shall be made and provided to you. You may elect to
receive a remanufactured or replacement heater for your unit. This option provides a substantial sav-
ings on repair costs and greatly reduces the turnaround time for the repair. User-performed repairs
during the warranty period will void the warranty.
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