The TELUS Health Medical Alert Pendant is a personal safety device designed to provide assistance in emergencies. It features a two-way, high-definition speaker and microphone for clear communication with operators. The device is water-resistant with an IP67 rating, meaning it should not be submerged but can withstand exposure to water and should be towel-dried afterward.
Activation and Charging:
Before first use, the device must be activated. If not activated at purchase, users should call 1-888-505-8008. To charge the device, the charging cradle should be placed in an easily accessible outlet not controlled by a light switch. The device is then placed into the cradle, and it will state "Charging." A full charge typically takes two to three hours. Battery life varies based on selected settings during activation, and settings can be adjusted by calling 1-888-505-8008.
Product Details:
The pendant includes a speaker, a call button, and microphones. It also has a blue call light and a red battery light.
- Speaker: Provides crystal-clear communication with operators, featuring high-definition, noise-cancelling technology.
- Call Button: Press and hold to call an operator for help.
- Microphones: Used to speak to an operator.
- Red Battery Light:
- While charging, it flashes red every five seconds until fully charged, then becomes solid red.
- If the battery is low and the device is off the charging cradle, it slowly flashes red.
- If the call button is pressed when the battery is low, the device will state, "Battery low, please charge."
- Blue Call Light:
- During a call, it is solid blue.
- If the device is charging during a call, it flashes blue every five seconds.
Calling for Help:
To call for help, press and hold the call button for three seconds or until the light turns blue, then release. After a short pause, a voice message will play, followed by tones or ringing. Once connected, the user will hear the operator through the speaker. To speak, position the device's microphone near the mouth. Users should provide their location if possible. The operator will then contact emergency contacts and/or dispatch emergency services. If it's a false alarm, the user should inform the operator.
Weekly Testing:
To test the device, press and hold the call button for three seconds or until the light turns blue, then release. After a short delay, a voice message will play, followed by tones or ringing. The operator will answer, and the user should state that they are testing. If the device does not test properly, call 1-888-505-8008.
Wearing the Device:
The device can be worn in two ways:
- Around the neck: Using the provided lanyard.
- On the hip: Using the provided belt clip.
Replacing Lanyard with Belt Clip:
- Remove the lanyard by twisting and pulling the silver clip.
- Pull the lanyard and clip away from the device.
- Place the device inside the belt clip holder and press until it clicks securely.
Maintenance:
- Cleaning: Clean the device weekly to ensure proper charging. Use a soft cloth to gently wipe the gold-coloured contacts on the device and charging cradle. A cleaner can be sprayed onto the cleaning cloth to remove debris, but liquid should not be sprayed directly onto the device or cradle.
Special Features:
- Fall Detection: This feature uses motion technology and algorithms to detect falls. It is generally more accurate when worn with the lanyard on the chest over clothing. However, it may not detect all falls. If a fall occurs, users should not wait for the call but always press and hold the button for help if possible.
- Alarm Cancelling: If assistance is not needed, users can inform the operator when asked.
Operating Modes:
Two operating modes are available:
- Always-on mode:
- Lasts up to six days per charge.
- Includes fall detection.
- Features GPS, Wi-Fi, and cellular location tracking.
- Two-way, high-definition speaker and microphone.
- Caregiver app access for: Location, Step counter, Call button press alerts, Low battery and power off alerts, First motion of the day alerts, Find device feature, Remote find device feature, Remote location finder.
- Ready mode:
- Lasts up to 16 days per charge.
- Includes fall detection.
- Features GPS, Wi-Fi, and cellular location tracking.
- Two-way, high-definition speaker and microphone.
The operating mode can be changed at any time by calling 1-888-505-8008.
Caregiver App:
The Caregiver App is available for iOS (via App Store) and Android (via Google Play).
- First-time login:
- New authorized users receive an email with a code.
- In the app, tap "New here? Do you have a code?"
- Enter the emailed code.
- Enter the device ID for the subscriber's device.
- Choose a password.
Caregiver App Features (Home Screen):
- Location: View the last location of the device. Tap the tile to open the location tab and update the location.
- Steps: View daily steps. Tap the tile to view history.
- First motion: View the time the first motion of the device was detected (after 5 a.m.). Tap the tile to view history.
- Press button: View the most recent alarm and history on a graph.
- Battery: View the most recent battery level.
- Refresh: Update all home page tiles except location. Tap "Update" to refresh the current location.
- Find device: Trigger the device to ring to help locate it.
Caregiver App Features (Location Tab):
- Device location refreshes on screen when the tab is opened (takes about 15 seconds).
- Tap "Update" to refresh the current location.
- Tap the pin on the map for more details.
Caregiver App Features (Device Tab):
- General information: Subscriber and device details (user details, device nickname, device ID and model).
- Activity: Change daily step goal, adjust first motion target time.
- Alerts: Manage Caregiver app notifications for device-related events (button press, fall detection, low battery, power off, first motion). For email, call, and text message alerts outside the app, call 1-888-505-8008. Remember to tap "Save" after changing settings.
Caregiver App Features (Settings Tab):
- Get support: View contact information for TELUS Health (1-888-505-8008).
- Caregiver information: Basic information associated with the Caregiver app user. To manage Caregiver app authorized users or contact information, call 1-888-505-8008.
- Intended Use: The device and service plan are not medical devices and are not intended to replace professional medical or physical assistance. Individuals with specific health conditions should seek professional advice. The device is solely for providing access to help via a button press or fall detection.
- Coverage: Requires adequate cellular coverage. Users should test the device in their area. Environmental and topographical conditions may affect coverage. TELUS does not guarantee user location if outside network coverage or blocked by buildings/structures. Multi-level buildings, parking garages, and dense urban areas can make it difficult to locate the user. Users must always provide their exact location to the operator if possible.
- Charging: Battery life varies. Wear the device at all times and charge when necessary. Failure to follow charging procedures may render the device inoperable. Only use the included charger.
- Air Travel: Do not pack the device in checked luggage. Bring it in carry-on or wear it, and turn it off during flight. To turn off, press and hold the reset button (on the side) for 1-2 seconds with a pointed object (e.g., paperclip). To turn on, press the call button or place it in the charging cradle.
- Pacemakers: Individuals with pacemakers should consult their physician regarding interaction with cell phones and follow recommended precautions.
- Lanyards: Only use the provided lanyard. These lanyards are designed to break apart under certain conditions, but any cord worn around the neck poses a risk of strangulation, serious injury, or death.
- Location-based services: The device uses technology to determine physical location. Accuracy is limited, and TELUS, operators, monitoring center, responders, or others may not always precisely identify location. Users authorize TELUS to collect location-based information, which will only be shared with operators, monitoring center, responders, or designated entities for providing/improving monitoring services, in cases of imminent danger, or as required by law. Location data is for informational/planning purposes only and should not be relied upon where precise information is critical, as erroneous, inaccurate, time-delayed, or incomplete data may lead to harm.
- FCC Compliance: The device complies with Part 15 of FCC Rules. It must not cause harmful interference and must accept any interference received. Unauthorized modifications could void user authority to operate the equipment. The device has been tested and complies with Class B digital device limits.
- IC Compliance: The device contains licence-exempt transmitter(s)/receiver(s) complying with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). It must not cause interference and must accept any interference received.
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