Tersano SAO - Low Flow Light Solid Red; Change Cartridge Light Amber, Low Flow Red; Service Light Red; No Power to System

TROUBLESHOOTING
4. The Low Flow light is solid red. No SAO solution is dispensing.
• Ensure water is turned on “full”.
• If using a “y” connector, check that the hose is connected to correct tting and that the water
is being diverted to dispenser.
• Check that the blue/red and black/white connectors are properly secured to the black
cartridge. This may include re-connecting them.
• On systems with previous hose display, ensure that the Flow Jet is cleaned. Please refer to
Bulletin No. 1 & 2.
To make sure issue is not with cartridge, bypass the cartridge:
• Turn water off.
• Connect the ends of the red/blue with the black/white.
• Turn water back on.
• Turn ON. Is SAO dispensing?
• If yes: re-connect the hoses with the cartridges and try again.
• If no: dispenser needs servicing.
5. The Change Cartridge light is amber then the Low Flow light goes red.
• Turn the dispenser OFF/ON again to reset.
• Ensure the serial number on the blue desiccant lter matches the serial number on the cartridge.
• Ensure the serial number on the blue desiccant lter and black cartridge are the correct one for your model number
(ie: if the unit has a “-FB” on the serial number, then the blue desiccant and black cartridge must have an “-FB” on it.
If the serial number does not have an FB, then the serial on the cartridge must not have an FB).
• Remove the blue desiccant lter and wipe the electronics with a soft cloth.
• Ensure the blue desiccant lter is inserted into the dispenser and is locked into place – you should not be able to
pull it out.
6. The Service Light is red.
Please contact your local distributor.
7. There is no power to the system.
• Ensure that the Tersano electrical cord on side of dispenser is inserted completely.
• Check that the GFCI outlet has power (may need re-setting).
8. The SAO solution is discoloured.
On rare occasion, resins from the cartridge (food grade and perfectly safe) can dislodge and nd their way into the
dispenser. The discolouring is leaching from the resins. SAO solution is still SDS 0-0-0 and 99.999% effective. Simply ush
the system for a few minutes until the leaching disappears.
Ensure that you have the hoses to the cartridge connected properly. The white and black are connected together and
the red and blue are connected together.
Everything you need to make the
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