Vehicle diagnostic information
8-18 Maintenance and care
Vehicle diagnostic information
Providing information to Tesla
Motors
Tesla Motors is committed to providing
quality customer service and can often
diagnose and potentially resolve issues
remotely by reviewing your vehicle’s log
file.
To send the vehicle log file, you will need a
USB flash drive (smaller than 4GB) and a
computer with an internet connection.
Note: The use of larger flash drives have
been known to cause the download to fail.
1. Contact your Tesla service
representative to inform Tesla that you
are sending your vehicle’s log file.
2. Using a computer, create a top-level
folder on the memory stick called
“VehicleLogs” (case-sensitive). This
naming convention is very important.
3. Download the log file to the USB flash
drive:
• Ensure the starter switch is turned to
OFF and the vehicle is not charging.
• Insert the memory stick into the
vehicle’s USB port. See USB Port,
page 7-7.
The touch screen will display an alert
asking you not to remove the flash
drive and provides a status of the file
transfer.
If the touch screen goes to “sleep,”
touch the screen to “wake it up”. The
process will take about 15 minutes.
• When the alert is no longer shown,
remove the flash drive.
Note: The log file is stored on the
flash drive in VehicleLogs/VIN/
YYYYMMDDHHMMSS.tar (where VIN
is your Vehicle Identification
Number).
4. Send the log file to Tesla:
• Go to the following web address:
http://upload.teslamotors.com/
• Click Browse, select the log file (.tar)
from your flash drive.
• Select your country from the drop
down list.
• Enter a comment (optional, but
recommended).
• Click SEND.
Note: A Tesla service representative is
automatically notified when a log file is
received. They will contact you once the
file has been reviewed.
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