Tesla Gen 3 Wall Connector - Assistance for Red LED Faults

Additional Assistance for Red LED Faults
A Wall Connector's alerts are visible in the browser commissioning wizard (for instructions on how to
connect to the commissioning wizard, see Commissioning Procedure on page 22).
If additional assistance is required, have the following information prepared before contacting Tesla:
• Short video of Wall Connector LED activity during faulted state
• Photo of Wall Connector's part number and serial number (located on the side label)
• Timeframe that the issue was observed
• VIN of vehicle that plugged into Wall Connector at time of faulted state
• Photo of any error messages displayed on the vehicle's screen
Visit tesla.com/support/contact or scan the QR code below to request support.
Optionally, for owner support and issue troubleshooting: (888) 765-2489
For North America Electrician and Installer support: (650) 963-5655
WALL CONNECTOR LEDS
28 Gen 3 Wall Connector Manual