It is recommended that any debris / foreign objects be removed and any moisture be allowed to
dry. Afterward, try re-inserting the cable into the charge port. Charging should now be possible.
As this alert is usually specific to external charging equipment and power sources, and it does
not typically indicate an issue with your vehicle that can be resolved by scheduling service, it is
recommended that you:
• Try charging with multiple, dierent types of charging equipment.
• Make sure any charge port inlet obstruction has been removed.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging
location, all of which can be located through the map on your vehicle's touchscreen display. See
Maps and Navigation on page 146 for more details. Additional third-party charging stations may
also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector or Wall Connector status lights,
refer to the product's Owner's Manual at Charging & Adapter Product Guides. If using other
external charging equipment, refer to the manufacturer's provided documentation for
troubleshooting tips.
For more information on charging, see Charging Instructions on page 183.
(CP_a043)
Charge port door sensor fault
Charge port may not operate as expected
One of the charge port door sensors is not functioning normally. When this occurs, the charge
port may be unable to accurately sense the charge port door position and the charge port may
not operate as expected.
•
The charge port latch may intermittently remain engaged when the charge port door is
opened.
• The charge port light may illuminate only intermittently when the charge port door is
opened.
If you encounter these or similar behaviors while the alert is present, try closing the charge port
door and then opening it again to restore normal function.
For more information, see Opening the Charge Port on page 183.
For more information on charging, see Charging Instructions on page 183.
(CP_a046)
Charging equipment communication lost
Check power source and charging equipment
Charging stopped because communication between the vehicle and the external charging
equipment was interrupted.
Confirm whether the external charging equipment is powered by looking for any status lights,
displays, or other indicators on the equipment.
If the equipment is not powered, try to restore the external charging equipment’s power source.
•
If attempting to charge at a public station and power is unable to be restored, contact the
station operator.
Troubleshooting Alerts
255Consumer Information
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