Tesla Y - Page 255

If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a dierent wall outlet, try charging at a dierent location.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
• Try charging with dierent wall outlets.
• Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 136 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_a005)
Unable to charge with Mobile Connector
Voltage too low / Try a dierent wall outlet
The vehicle cannot charge, or charging is interrupted, because either the Mobile Connector:
•
Does not detect enough supply voltage from the wall outlet.
OR
•
Detects an unexpected drop in supply voltage from the wall outlet.
Try charging the vehicle with a dierent wall outlet.
If the vehicle starts to charge, the issue was likely with the original wall outlet. It is recommended that you contact
an electrician to inspect the building wiring connection to that outlet.
If the vehicle still does not charge when you try a dierent wall outlet, try charging at a dierent location.
As this alert is usually specific to external charging equipment and power sources, and it does not typically indicate
an issue with your vehicle that can be resolved by scheduling service, it is recommended that you:
•
Try charging with dierent wall outlets.
•
Try charging with dierent charging equipment.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can
be located through the map on your vehicle's touchscreen display. See Maps and Navigation on page 136 for more
details. Additional third-party charging stations may also be available in your area to help you to pinpoint the issue.
For more information on troubleshooting Mobile Connector status lights and charging issues, refer to the product's
owner's manual.
(UMC_a007)
Mobile Connector control box temperature high
Let Mobile Connector cool to resume charging
Charging has been interrupted because the Mobile Connector has detected a high temperature inside its control box
housing.
Make sure the Mobile Connector is not covered by anything, and that there is no heat source nearby. If the problem
persists in normal ambient temperatures (under 100°F or 38°C), service is required.
Troubleshooting Alerts
253Consumer Information