ThinkPad T420s - Page 47

LenovoSolutionCenter
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Note:TheLenovoSolutionCenterprogramisavailableonlyonmodelspreinstalledwiththeWindows7
operatingsystem.Italsocanbedownloadedfromhttp://www.lenovo.com/diags.
ToruntheLenovoSolutionCenterprogram,clickStart➙ControlPanel➙SystemandSecurity➙Lenovo
-SystemHealthandDiagnostics,andthenfollowtheinstructionsonthescreen.
Foradditionalinformationaboutthisprogram,seethehelpinformationsystem.
Quicktestprograms
LenovoHardDriveQuickT estandLenovoMemoryQuickTestaretwoquicktestprogramsthatenableyou
totroubleshootandresolvecomputerinternalstorageandmemoryproblems.
Notes:
•IfthecomputeryouareservicingisnotinstalledwiththeLenovoSolutionCenterprogram,youcan
downloadthequicktestprogramsfromtheLenovoSupportWebsite.
•ThetwoprogramsareapplicabletocomputersinstalledwiththeWindows7,WindowsXP ,Windows
Server2003,orWindowsServer2008operatingsystem.
Todownloadandinstallaquicktestprogram,gotohttp://www.lenovo.com/diags,andfollowtheinstructions
ontheWebsite.
Torunaquicktestusingthedownloadedprogram,dothefollowing:
1.GototheC:\SWTOOLS\ldiagfolder.
2.Double-clickthegui_lsc_lite.exefile.
3.WhentheUserAccountControlwindowopens,clickYes.
4.Selectthedeviceclasstobetested.
5.Selectthedevicestobetested.
6.Selecttheteststobeperformed.
7.Followtheinstructionsonthescreentostartthetest.Whenaproblemisdetected,information
messageswillbedisplayed.Refertothemessagestotroubleshoottheproblem.
UEFIdiagnosticprogram
AUEFIdiagnosticprogramispreinstalledonthecomputer.Itenablesyoutotestmemoryandinternal
storageproblems,viewsysteminformation,andcheckandrecoverbadsectorsoninternalstoragedevices.
ToruntheUEFIdiagnosticprogram,dothefollowing:
1.Turnonthecomputer.Ifthecomputercannotbeturnedon,goto“Powersystemcheckout”onpage42,
andcheckthepowersources.Ifanerrorcodeisdisplayed,goto“Symptom-to-FRUindex”onpage52
forerrorcodedescriptionsandtroubleshootinghints.
2.WhentheThinkPadlogoisdisplayed,repeatedlypressandreleasetheF12key.WhentheBootMenu
windowopens,releasetheF12key.
3.PresstheT abkeytoswitchtotheApplicationMenuwindow.
4.UsethearrowkeystoselectLenovoDiagnosticsandthenpressEnter.ThemainscreenoftheUEFI
diagnosticprogramisdisplayed.
Chapter3.Generalcheckout41